Responsible for providing Level 1 technical support to users (internal or external), serving as the initial point of contact for all technology-related requests and incidents. Requirements: * Operating Systems: Basic to intermediate knowledge of Windows and/or Linux (depending on the environment). * Networks: Basic networking concepts (IP, DNS, Gateway, network configurations). * Hardware: Knowledge of computer and peripheral assembly and basic maintenance. * Software and Applications: Familiarity with Office Suite (or equivalents), emails and web browsers. Support Tools: * Experience or familiarity with ticket management systems (ITSM).