Description: * Proficiency in Windows and Office suite; * Basic knowledge of computer networks and information security. Preferred qualifications: * ITIL certification; * MCITP or MCSE certification. Working Hours: * 8x5 (10:00 AM to 7:00 PM), 12x36 (8:00 AM to 8:00 PM) * On-site (Itaim Bibi, São Paulo) NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What we’re looking for: An organized and proactive individual. Your day-to-day responsibilities will include: * Receiving, classifying, logging, handling, resolving, and, when necessary, escalating incidents / service requests to another support level; * Logging incidents/requests in the ITSM tool to ensure proper routing to the appropriate team; * Guiding users on current processes, policies, and procedures; * Updating incident/request requesters on progress, providing clarifications, guidance, and information; * Performing software configuration and maintenance. 2512040202181846616