We are a Software Engineering consultancy with over 15 years of experience in software quality and a high technical level when it comes to test automation, digital security, and DevOps culture. **\_we never stop studying and learning**, as we are always striving for excellence and development. **\_we value our collaborative environment**, because we believe in the strength of our team. **\_we act with transparency and respect**, as we aim to maintain ethical and moral standards in our relationships with colleagues, partners, and clients. Our team is growing. We have built a results-driven team capable of solving challenging problems. Come grow with us! **About this challenge:** * You will work on different strategic challenges for a globally significant financial sector company; * You will be a key player in the continuous improvement process of its services, being responsible for providing application support to the company's internal and external clients. **In this role you will:** * Prioritize, investigate, resolve, and respond to technical requests / level 1 tickets from internal and external clients (troubleshooting); * Support services and products delivered to end users; * Enable and support the operational processes required for the business to operate the product or service; * Work proactively and collaboratively with the development team to solve problems; * Actively participate in improving products and processes. **To succeed in this role, you must have the following knowledge/experience:** * Experience in troubleshooting applications both on the Front and Back\-end; * Ability to perform queries in SQL Server databases (SELECT, INSERT, UPDATE, DELETE); * Analysis of application logs; * Querying webservices (Postman, SoapUI etc.); * Ticket management tools (Jira Service Management, Zendesk etc.); * PowerShell; * Understanding of software development architecture and processes. **It would be great if you also have:** * Knowledge or certification in ITIL V3 or V4 Foundation; * Knowledge of Oracle databases and PL/SQL; * Experience working in teams using agile frameworks or methods (Scrum, Kanban etc.); * Basic to intermediate English skills (spoken and written). * ️ This is a hybrid position requiring presence at the PrimeUp and client offices (São Paulo/SP or Rio de Janeiro/RJ) according to meeting schedules and work demands. **As a member of the PrimeUp team, you will have access to:** * CLT employment with market-competitive compensation; * Meal allowance; * Food allowance; * Health insurance; * Dental insurance; * Life insurance; * Annual bonus leave; * Certification reimbursement; * PrimeUp Academy (professional development network); * Profit and Results Participation (PLR); * Gym plan; * Well-being program including psychological, social, financial, and legal support. 75QuNqbKg5