Active Call Center Agent | Retention

Description

Job Summary: Call Center Agent focused on health insurance plan sales, utilizing persuasive and empathetic communication to achieve targets. Key Highlights: 1. Customer service and health insurance plan sales 2. Clear, persuasive, and empathetic communication 3. Goal-oriented mindset and active listening to customers As a Call Center Agent at PC Service, you will join one of Brazil's top technology companies. Our journey began over thirty years ago with a small team of engineers passionate about innovation. In 1986, visionary individuals committed themselves to technology and its power to transform the world. That was only the beginning of a trajectory that has established us as a solid market reference and one of the best companies to work for. **Responsibilities and Duties** * Handle customer calls following predefined scripts and guidelines; * Make outbound calls to potential customers using provided lists to sell health insurance plans; * Enter proposals into the system and collect required documents; * Demonstrate initiative to meet pre\-defined sales targets; * Maintain clear, persuasive, and empathetic communication when interacting with customers; * Focus on achieving performance targets; * Actively listen to customers' needs and adapt sales approaches accordingly; * Adhere to ethical standards when handling customers and confidential information; **Requirements and Qualifications** * Completed high school education; * Prior experience in active call center (sales) and/or retention roles is required; * Proficiency and speed in typing; * Ability to work effectively in a team environment; * Proactive and practical profile; * Flexible availability regarding working hours; * Strong verbal and written communication skills; * Ability to perform well under pressure. **Additional Information** **Benefits:** * Health Insurance; * Dental Insurance; * Group Life Insurance; * Childcare Allowance; * Transportation Allowance; * Meal Allowance or Food Voucher; * Benefits Club with an extensive network of partners; * Access to Wellhub; * Online personal training consultancy. **Working Hours \-** 09:48 AM to 6:00 PM **Work Location \-** Saúde Neighborhood (near Museu do Amanhã) In our continuous evolution, we foster a collaborative, respectful, and agile environment. **We invest in talent development** and implement practices that optimize and integrate diverse technological and innovative aspects.