RECEPTIONIST - CYTOCELL UNIT

Description

Job Summary: Responsible for providing efficient service to laboratory clients, ensuring proper test registration, processing of health insurance forms, and effective communication across the entire team. Key Highlights: 1. Serve customers with professionalism and responsibility 2. Ensure accuracy and integrity of information in test registration 3. Collaborate with the team to achieve collective goals Responsible for delivering efficient service to clients of clinical laboratories and imaging examinations, ensuring accurate test registration and proper processing of health insurance forms through organized procedures and effective communication across the entire team and all services provided. **1\. Serve customers:** Greet patients warmly while demonstrating professionalism and responsibility when responding to their requests or questions. **2\. Register tests in the system:** Enter data into the laboratory software following specific protocols to ensure accuracy and integrity of information. **3\. Process health insurance forms:** Issue and validate health insurance forms in compliance with insurer requirements, ensuring correct billing for services. **4\. Confirm appointments:** Use emails or phone calls to check appointment availability with physicians and patients, recording confirmations in the electronic scheduling system. **5\. Manage telephone calls:** Answer and route incoming calls efficiently, taking notes on required information and necessary actions. **6\. Organize correspondence:** Sort and forward emails and letters, recording receipts and replies in the laboratory system to maintain communication flow. **7\. Type documents:** Draft and format documents such as reports and certificates, applying standard presentation and grammatical rules. **8\. Maintain document preservation:** Implement a physical or digital archiving system to ensure documents are stored securely and remain easily accessible. **9\. Deliver reports:** Verify completeness and clarity of reports for patients, presenting them in an organized manner and addressing any questions that may arise. **10\. Collaborate with the team:** Participate in meetings and interact daily with team members to ensure effective collaboration and achievement of collective goals.