Job Summary: This role supports real-time network monitoring, incident logging and tracking, and network infrastructure documentation, contributing to digital inclusion. Key Highlights: 1. Support real-time network monitoring (NOC) 2. Contribute to digital and social inclusion in Brazil 3. Focus on quality and excellence with an interconnected team We are Alloha Fibra, the largest independent optical fiber group in Brazil. A connected and united team, passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** * Support real-time network monitoring (NOC) using specific systems and tools; * Log and categorize incidents identified on monitoring platforms; * Escalate to internal and external technical teams according to defined procedures; * Track incidents until resolution, ensuring clear communication and up-to-date records; * Assist in collecting and consolidating network performance and availability data; * Support preparation of operational reports and performance indicators; * Adhere to and reinforce incident and failure handling protocols and workflows; * Support documentation activities for network topology and basic configuration. **Requirements and Qualifications** * Completed high school education; technical or undergraduate studies in Computer Networks, Telecommunications, Information Systems, or related fields preferred; * Basic knowledge of network infrastructure (switches, routers, links); * Introductory networking certification or course desirable (e.g., CCNA, CompTIA Network+); * Proficiency in basic Excel and incident logging tools. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – support for dependents with disabilities (PCD) * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discount on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the largest independent optical fiber group in the country. This is possible thanks to our team of 5,000 people who pursue **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer experience. **We value diversity**, represented by our employees and customers across all their regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one unified team, operating **interconnected**, committed to **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative, people-centered, and business-sustainability-oriented space. For more information, visit https://alloha.com/