MONITORING ANALYST

Description

Job Summary: Professional responsible for proactively monitoring networks and services, handling and escalating incidents, and analyzing metrics and generating reports. Key Highlights: 1. Proactive network and service monitoring 2. Incident analysis and resolution with SLA compliance 3. Generation of operational and managerial reports Employment Type CLT Location Curitiba, PR, Brazil Education Completed or currently pursuing a Bachelor's degree. Technical Requirements / Experience Prior experience in NOC and familiarity with the activities described is required. Job Responsibilities Proactive network and service monitoring Monitor availability, performance, and capacity of links, equipment, and telecom services using Zabbix and Grafana, identifying failures and degradations before they impact customers. Incident handling and escalation Analyze alerts, create and track tickets, perform initial diagnostics, apply contingency procedures, and escalate to responsible teams when necessary, ensuring SLA compliance. Metric analysis and report generation Analyze performance indicators (latency, packet loss, availability), maintain Grafana dashboards, and generate operational and managerial reports. Additional Knowledge Networking knowledge and basic troubleshooting skills are required.