Job Summary: Opportunity to map, standardize, and optimize network-related operational processes, generating SOPs, work instructions, and metrics to ensure efficiency and quality. Key Highlights: 1. Map processes and identify bottlenecks for optimization 2. Create and review SOPs and operational checklists 3. Conduct compliance audits and action plans Job Objective: Map, standardize, and optimize network-related operational processes, generating SOPs (Standard Operating Procedures), work instructions, and metrics to ensure efficiency and quality. Responsibilities and Activities: * Map processes and identify bottlenecks * Create/review SOPs and operational checklists * Implement metrics (cycle time, rework, adherence) * Conduct compliance audits and action plans Job Requirements: * Technical or Engineering degree in Production, Administration, or related fields Points of Attention / Differentiators: * Strong technical writing skills Knowledge | Skills | Attitude (KSA): * Knowledge: metrics, quality * Skills: data analysis, facilitation, documentation * Attitudes: discipline, collaboration, focus on internal customers Expectations and Delivery Goals: * Reduction in service order cycle time * Decrease in rework and recurrence * Adherence to SOPs ≥ defined target Job Type: Full-time CLT Compensation: R$1.621,00 - R$2.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
