When our customers have questions or technical issues with the functionality of our services, the Technical Support team springs into action to assist remotely. If you’re skilled at configuring equipment and networks—or eager to learn all about them—you’re a perfect match! We want your resume in our inbox now! :) **This and all other posted positions are open to Persons with Disabilities (PwD)** **Responsibilities and Duties** * Assist customers via communication channels; * Generate and communicate service protocol numbers to customers; * Identify and seek resolution for customer requests; * Conduct basic troubleshooting tests with customers; * Escalate to Level 2 Analysts when necessary; * Identify and ensure compliance with SLA deadlines for dedicated, interconnection, or government clients; * Forward cases to the Maintenance department upon identifying physical issues that cannot be resolved remotely; * Aim to resolve issues during the customer’s first contact; if not possible, route to the responsible department; * Adhere to deadlines and rules established by the company or legislation. **Requirements and Qualifications** **Skills:** Knowledge of networks and maintenance, logical reasoning; Strong communication skills; Flexibility and adaptability to business needs, people, and processes; Innovative mindset. **Education:** Completed high school. Technical or higher education in a related field is considered an advantage. **Additional Information** **Work schedule during in-person training period:** Monday to Friday, 8:00 AM–12:00 PM and 1:12 PM–6:00 PM **After training, remote work schedule:** 12x36 shift schedule Opportunity to work remotely from Timbó or surrounding areas. ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Maternity Assistance PPR – Profit Sharing Program Quinquennial Bonus – Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique Since 1997, we’ve placed customers at the heart of everything we do, delivering telecommunications solutions for households, businesses, and government entities. With an innovative mindset, we combine cutting-edge technology with personalized service—making all the difference. We were founded in Timbó, Santa Catarina, and have evolved through significant transformations: new connections, emerging technologies, and evolving customer and user demands. We’ve expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná—always maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029. This milestone in our history has been accompanied by numerous recognitions from ANATEL, including “Best Broadband Operator in Southern Brazil” for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen—all driven by strong collaboration and a focus on high performance. Here, it’s not just about participation—you’ll co-create the future! Join us in shaping what’s ahead! Unifique—simplifying lives since 1997! **All our job opportunities are open to Persons with Disabilities (PwD)** ### **Benefits for Employees** Health Insurance Dental Insurance Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Maternity Assistance PPR – Profit Sharing Program Quinquennial Bonus – Recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnership Agreements Service Discounts Unifique