Support Technician

Description

Job Summary: Support Technician focused on in-person customer support and resolution of hardware and software issues for end users, including inventory management and understanding technical requirements. Key Highlights: 1. In-person customer support for 3AM IT clients 2. Hands-on experience in resolving software and/or hardware issues 3. Availability for flexible hours / shifts We have been consolidating our presence in the market since 2011 as a company specialized in IT solutions, offering a portfolio of End User Support and Professional Services. We are further expanding our market reach and currently employ over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Today, we are recognized for the quality of our services among major industry players, supporting large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: **Support Technician – Service Provider** Opportunity Type: Exclusively for professionals operating under their own legal entity (PJ). Model: In-person support for a 3AM IT client. Duration: Fixed-term Working Hours: Business hours Santo Antônio dos Lopes \- MA Responsibilities and Duties: * General knowledge of computers; * Assistance in local equipment inventory control; * Ability to quickly learn technical information; * Practical experience in resolving software and/or hardware issues; * Experience providing end-user support; * Understanding of customers' technical service requirements; * Availability for flexible hours / shifts; * Sense of prioritization. Qualifications and Requirements: * Technical High School Diploma in Data Processing, Electronics, Informatics, or related fields; * Basic technical English (desirable); * Minimum of 2 years of experience in the field (minimum required: 12 months); * Solid knowledge of desktop and notebook hardware; * Experience supporting electronic time clocks, access control systems (codens), surveillance cameras, and turnstiles; * Printer configuration; * Virtualized environment knowledge (desirable); * Experience with video conferencing systems; * Knowledge of mobile telephony (Android, iOS, etc.); * Basic Windows environment knowledge (Windows 10 or newer); * Basic Microsoft Office suite knowledge (Word, Excel, PowerPoint); * Fundamental networking infrastructure knowledge; * Basic email system knowledge (Outlook, Exchange, or Lotus Notes); * Cabling, cable crimping, and connector fabrication; Minimum Educational Requirement: Technical Course Preferred Education: * Informatics, Technical Course * Internet Informatics, Technical Course * Computer Maintenance and Support, Technical Course * Systems Analysis and Development, Higher Education * Health Insurance * Life Insurance * Transportation Allowance or Mobility Assistance * University Scholarship Program * Food Allowance * Meal Voucher * Dental Plan