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You won't just answer questions; you'll provide security, guidance, and speed, directly contributing to our business credibility and growth.\n\n **Your Main Challenges Will Be:**\n\n* **Be the strategic support link:** Provide advisory support to salespeople, branches, third parties, and customers, acting as a product and service specialist to clarify complex questions and ensure smooth processes;\n* **Orchestrate document flow:** Receive, validate, and intelligently forward critical consignment documents, ensuring information reaches the appropriate departments quickly and accurately, optimizing everyone’s time;\n* **Manage efficient communication:** Accurately screen and route calls and contacts, ensuring each request reaches the responsible department in the shortest possible time, contributing to high performance in internal and external communication;\n* **Contribute to a positive experience:** Go beyond basic service by proactively seeking solutions for partners and customers, turning every interaction into a moment of satisfaction and trust in the HS Consórcios brand.\n\n \n\n**Requirements and Qualifications** \n\n* Previous experience in Customer Service, Support, or Administrative roles, preferably in the financial or service sectors;\n* High school diploma;\n* Excellence in communication (oral and written) and interpersonal skills to build trusting relationships;\n* Organized and detail-oriented to manage document and information flows accurately;\n* Problem-solving profile: Ability to analyze situations and propose quick and effective solutions, turning problems into opportunities;\n* Passion for working in a dynamic, results-driven environment;\n* Basic knowledge of Microsoft Office (Word and Excel).\n\n \n\n**Additional Information** \n\nAt **HS Consórcios**, we celebrate life and dream fulfillment, starting with building a culture where you are valued for who you are.\n\n \n\nWe embrace diversity in its broadest sense, ensuring a respectful and inclusive environment, welcoming people from different origins, genders, ethnicities, ages, experiences, and ways of thinking.\n\n **WHAT WE OFFER:**\n\n \n\n* Incredible discounts through the Employee Association (top partnerships in commercial, health, wellness, and education areas)\n* Wellhub to keep your body active and energy levels high!\n* Full clinic: medical and physiotherapy care covering all your needs!\n* Dental care, because a beautiful smile makes all the difference!\n* Psychological support platform to strengthen mind and heart!\n* Meal, energy, and wellness allowance for every meal!\n* On-site meals, because flavor and convenience are essential!\n* Transportation allowance/shuttle service to make commuting easier!\n* On-site parking for a calm and stress-free arrival!\n* Corporate Education Platform to encourage continuous learning!\n* Professional growth appreciation through the Internal Opportunities platform.\n* Collaborative environment, because together we are unique!\n* Exclusive employee channel with special discounts at Herval Group companies.\n* Attractive phone plan, so you're always connected!\nPayroll-deductible loan to help facilitate your personal plans and achievements! \n* \n\n \n\nCome be part of this team full of benefits! **Become HS Consórcios!** \n\n\n\n \n\n\\*\\* Benefits may vary according to the region's union.\n\n **ADDITIONAL INFORMATION:**\n\n \n\n* Work Location: Dois Irmãos/RS;\n* Work Model: On-site;\n* Working Hours: Monday to Thursday from 07:55 to 17:55 and Friday from 07:55 to 16:55\\.\n\n **Are you inspired to be the support pillar that fulfills dreams?** Then this could be the opportunity you've been waiting for!\n\n \n\nWith 30 years in the investment market, over 90 thousand assets delivered, and 200 thousand active shares, we are currently one of the **largest consignment administrators** in the country.\n\n \n\nAnd to sustain our success through constant evolution, we are looking for new **talents to grow with us**! 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