Education Complete High School OR Complete Medium-Level Technical Education applicable to the area of operation. Experience **Eliminatory:** Customer service, billing and contract control, reporting in Excel spreadsheets, and management support. Administrative and financial routines and Cash management. Knowledge **Desirable courses:** Customer Service or Office Suite or Financial Procedures or Administrative Procedures. Requirements / Competencies Service Excellence Teamwork Analytical Skills Communication Planning and Organization. Activities to be performed Attend and guide internal and external clients and suppliers. Perform technical support activities such as: classification, verification, analysis, research, document registration, calculations, and statistical work, according to the organization's standards, procedures, policies, and guidelines. Prepare reports, correspondence, texts, and documents to support analysis and decision-making. Conduct data collection, organization, maintenance, handling, and archiving of information, following established processes and routines. Participate in the development, execution, control, and updating of processes within their area. Participate, as a team member, in the development, implementation, execution, and evaluation of plans and projects within their area of operation and/or integrated projects. Assist in preparing programs and delivering training related to their area of operation and/or integrated initiatives. Manage inventory of materials in their area. Work Location SENAI ESTEIO/RS and SAPUCAIA DO SUL/RS Benefits **Benefits: For your Health:** Group Medical Assistance - UNIMED; Dental Assistance - SESI/RS, paid only when used; Group Life Insurance - No deductions or contributions! For your commuting: Parking - Check availability at your unit; Transportation Voucher - According to your needs; Shuttle Transportation - Buses available only for FIERGS HEADQUARTERS in Porto Alegre; In case of travel, vehicles may be provided or travel expenses reimbursed. For your meals: Flexible Meal Ticket - BRL 990.00 per month; On-site Restaurant - Check availability at your unit; For your finances: Private Pension - To support financial health, we offer an exclusive pension plan for our employees through https://www.indusprevi.com.br/site/default.asp; Childcare Allowance - BRL 370.00 for children up to 60 months old, best part: the amount is updated annually; CRESUL - Mutual savings and credit cooperative; FUSERGS - A foundation supporting our employees - https://fusergs.org.br/; PDP - Financial subsidy for employees with at least 6 months within the FIERGS system, supporting studies from elementary education, technical courses, language courses up to doctoral degrees! PAE - Support program offering professional and confidential assistance to employees and legal dependents regarding emotional, social, legal, and financial matters. Objective Test Content PORTUGUESE Reading comprehension and interpretation, contextual meaning of words and expressions. **MATHEMATICS Numerical Sets:** properties, operations. Functions, equations, and linear systems. Arithmetic mean. Financial Mathematics: simple and compound interest. Percentage. Ratio and proportion, simple and compound rule of three. Geometry: units of measurement, perimeter, area and volume, Pythagorean theorem. LOGICAL REASONING Mathematical logical reasoning. Quantitative logical reasoning. Numerical logical reasoning. Analytical logical reasoning. Critical logical reasoning.