Higher education in progress Location Petrópolis - Caxias do Sul/RS Shift Morning, Afternoon Description Manage the accounts receivable portfolio, contacting students and financial responsible parties to propose negotiation solutions enabling the regularization of outstanding issues. Main Responsibilities and Activities: Portfolio Management: Proactively contact (phone, email, WhatsApp) students and responsible parties for recovery of outstanding amounts, following established guidelines and targets. Negotiation and Agreements: Present and negotiate settlement and installment proposals, seeking the best solution for both the student and the institution. Target Achievement: Work focused on meeting delinquency reduction and credit recovery goals. Formalization: Formalize agreements in the system, issue invoices and relevant documentation, ensuring accurate information updates. Advisory Service: Provide high-quality service, clarifying doubts about debts, fees, and payment options, always maintaining good relationships. Compliance: Ensure all collection actions comply with FUCS internal policies and current legislation, especially the Consumer Protection Code. Requirements and Qualifications: Higher education in progress or completed in Administration, Financial Management, Accounting Sciences, or related fields. Proficiency in Office Suite, with intermediate to advanced Excel knowledge for report preparation and analysis. Advantages (Desired Qualifications): Previous experience in collection activities, debt negotiation, or customer service in the financial area Knowledge of negotiation and argumentation techniques. Experience with performance targets in credit recovery. Skills and Behavioral Competencies: Assertive Communication: Ability to express oneself clearly, objectively, and respectfully. Negotiation and Persuasion Skills: Focus on finding win-win solutions. Emotional Intelligence and Resilience: Essential for handling challenging situations and objections calmly and professionally. Results Orientation: Focus on achieving and exceeding proposed targets. Organization and Planning: Ability to manage a client portfolio, prioritize tasks, and meet deadlines. Empathy: Ability to understand the student's situation, treating each case humanely and individually. Important * It is the candidate's responsibility to keep their data updated, especially contact phone numbers. * Sending an updated resume automatically replaces the previously registered one. * Candidates may apply for more than one position if they possess the required skills and competencies for the role. * By providing my personal data, I declare them to be true and authorize the processing of this information, which may be used by Fundação Universidade de Caxias do Sul for registration in the database to compete for employment opportunities within the Institution. * **In the case of Internal Recruitment, we suggest that the immediate manager be informed prior to applying for the position.**