[Internal Sales] Loyalty Agent

Description

**Delight, retain, and make a difference in the customer experience!** If you are communicative, enjoy interacting with people, and possess negotiation and problem-solving skills, this opportunity is for you. As a **Loyalty Agent**, you will be responsible for delivering high-quality service, focusing on customer retention, plan renewals, and strengthening relationships with the customer base. We seek an empathetic, proactive, and results-oriented professional committed to delivering the best possible customer experience and contributing to customer loyalty. **Responsibilities and duties** * **Customer service:** Conduct proactive and reactive phone and digital channel interactions, ensuring quality and efficiency. * **Plan renewal:** Lead plan and service renewal processes and offers by identifying customer needs and proposing appropriate solutions. * **Ticket management:** Register, track, and resolve tickets in the system, ensuring demand resolution. * **Negotiation:** Address objections and present value-adding proposals to customers. * **Customer experience:** Deliver humanized service aimed at customer satisfaction and retention within the base. **Requirements and qualifications** * Completed high school education. * Proficient typing skills and familiarity with computer systems. * Basic knowledge of Microsoft Office suite. * Customer service experience (sales experience is a plus). **Behavioral competencies:** * **Communication:** Clarity, conciseness, and courtesy in customer interactions. * **Empathy:** Ability to understand and put oneself in the customer's position. * **Negotiation:** Skill in overcoming objections and presenting solutions. * **Organization:** Efficient management of tasks and tickets, including tracking Service Orders through to completion. * **Customer focus:** Commitment to customer satisfaction and loyalty. * **Proactivity:** Initiative to solve problems and continuously improve the customer experience. **Additional information** **Salary:** * R$1\.621,00 \+ commission. **Working hours:** * Monday to Friday, 2:00 PM to 8:20 PM; * Saturday, 9:00 AM to 3:20 PM\. **Our benefits:** * Meal voucher or food allowance; * Medical and dental assistance; * Wellhub; * Discounts on internet plans; * Transportation voucher; * Life insurance; * Childcare allowance; * Support for dependents with disabilities; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Join us as a \#Valeneter** For over 25 years, we have set a benchmark for **excellence in the telecommunications market** in Minas Gerais. With our own network exceeding 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **pay-TV**, **security solutions**, and **digital transformation services**, serving over 120 locations and connecting more than 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team of over one thousand employees forms the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.