Job Summary: We are seeking an Operations Manager with solid experience in the gourmet/premium segment to lead and strengthen Plus Store operations, ensuring excellence in management and customer experience. Key Highlights: 1. Experience in gourmet retail, specialty stores, or premium supermarkets 2. Strong knowledge of store operations and people management 3. Strategic, analytical, and results-oriented profile **\#JoinABC! We began as a small supermarket and expanded to over 70 stores, covering retail, wholesale, gas stations, pharmacies, and a construction company. Our motto is "people serving people." We cultivate a culture grounded in simplicity, honesty, productivity, and dedication. We value and actively promote equality in all our relationships—whether with employees, customers, suppliers, or local communities. Discrimination in any form is strictly prohibited in our environment.** #### **About the Position:** We are looking for an **Operations Manager with solid experience in the gourmet/premium segment** to lead and strengthen **Plus Store** operations, ensuring excellence in management, customer experience, and sustainable results. This position is ideal for professionals with **a strong background in premium food retail**, strategic vision, and the ability to develop teams and elevate store operational standards. We seek someone who deeply understands the **gourmet market and specialty store universe**, with a keen eye for quality, product curation, and differentiated shopping experiences. #### **Main Responsibilities:** * Ensure **operational excellence at Plus Stores**, maintaining high standards of quality and service * Support and develop **store leadership teams**, reinforcing a high-performance culture * Monitor key strategic metrics such as **sales, margin, shrinkage, and productivity** * Contribute to enhancing the **premium/gourmet positioning of the brand** * Identify opportunities for improvement, innovation, and operational growth * Ensure customer experience aligns with gourmet market standards #### **Mandatory Requirements:** * **Solid experience in gourmet retail, specialty stores, or premium supermarkets;** * Strong knowledge of **store operations and people management;** * Strategic, analytical, and results-oriented profile; * Ability to develop teams and raise operational standards. #### **Desirable Qualifications (Preferred):** * Experience within **recognized gourmet or premium food retail chains** * Experience with **store network expansion, standardization, or operational evolution** #### **Benefits:** * Life insurance. * Transportation allowance. * Health insurance plan. * Dental insurance plan. * On-site meals. * Performance-based bonus. * Trainee Program. * Partnerships with affiliated companies. * Product discounts. #### **Work Schedule and Hours:** **If you have experience in the gourmet universe and know how to transform service and management into excellence, we want to meet you.**
João Silva
Indeed · HR
João Silva
Indeed · HR
