Description
\- Support the COP team in handling and addressing technical demands from showrooms and internal channels;
\- Perform initial failure analysis for connectivity issues (customers with and without signal), following defined procedures and workflows;
\- Assist in opening and routing service orders (S.O.) based on the diagnosis performed;
\- Execute basic connectivity tests and validate network status (link loss, web browsing, equipment);
\- Follow and apply the N2 support guide to attempt remote resolution with customers;
\- Support communication among COP, NOC, CST, and field teams to expedite incident resolution;
\- Assist in monitoring incidents and SLA compliance;
\- Support organizing operational data and reports;
\- Analyze service orders (S.O.), focusing on evaluating the quality of executions performed by authorized agents (third parties), identifying deviations from standards and improvement opportunities;
Benefits:
* Meal allowance
* Transportation allowance
Education:
* Currently enrolled in or having interrupted undergraduate studies (Mandatory)
Work location: On-site