Description
CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION
Workplace: Rua Itapecerica, 151 - Centro - Divinópolis
Employment type: CLT
Work schedule: 5x2 (Monday to Friday)
Shift hours: 10:00 to 16:00 - 15-minute break
Total working hours: 6 per day.
Salary: R$ 1.564,12
Benefits:
Attendance Bonus: R$ 100.00
Transportation Voucher
Dental Plan
Gympass Plan
UCVS
Job Description:
We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct customer support.
The role involves in-person customer service with a focus on excellence, courtesy, and prompt resolution of inquiries, registration of requests, negotiations, and guidance regarding electricity services.
Responsibilities:
Provide in-person customer service.
Clarify questions regarding bills, consumption, power disconnection and reconnection, duplicate bills, and other services offered by CEMIG;
Redirect requests to responsible departments when necessary;
Meet quality targets, average handling time, and customer satisfaction metrics.
Requirements:
Completed high school education;
Strong verbal and written communication skills;
Basic computer literacy;
Prior experience in customer service.
Work location: On-site
Compensation: R$1.564,12 per month
Benefits:
* Dental care assistance
* Food allowance
* Transportation voucher
Work location: On-site