CEMIG Customer Service Representative

Description

Job Summary: We are seeking professionals to work as Customer Service Representatives at CEMIG, providing direct support to the company's customers with a focus on excellence and agility. Key Highlights: 1. In-person service focused on excellence and courtesy 2. Clarification of doubts regarding electricity services 3. Achievement of quality and customer satisfaction targets CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION FULL AVAILABILITY FOR TRAVEL Position: Customer Service Representative – CEMIG Work Location: DIVINOPOLIS Employment Type: CLT Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: BRL 1.870,00; after 3 months increases to BRL 2.294,00 Benefits: Meal Allowance: BRL 31.33 per working day Attendance Bonus: BRL 200.00 Transportation Voucher Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Customer Service Representatives at CEMIG, providing direct customer support. The role involves in-person service, emphasizing excellence, courtesy, and agility in clarifying inquiries, registering requests, conducting negotiations, and providing guidance on electricity services. Responsibilities: Provide in-person customer service. Clarify inquiries regarding bills, consumption, power disconnection and reconnection, duplicate bill issuance, and other CEMIG services; Redirect requests to responsible departments when necessary; Meet quality, average service time, and customer satisfaction targets. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Prior experience in customer service. Work Location: In-person Compensation: BRL 1.870,00 – BRL 2.294,00 per month Benefits: * Dental assistance * Food basket * Meal voucher * Transportation voucher Work Location: In-person