VP of Engineering and Customer Service Executive Management: CW Customer Service **Work Location: Divinópolis - MG** To ensure our customers enjoy an enhanced experience with our services, we have established the Engineering and Customer Service team. The Engineering team is tasked with identifying emerging technologies, planning the telecommunications network, and driving technological expansion for our products and infrastructure. Meanwhile, the Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed-line, mobile, and TV services for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement technological advancements to increase network capacity. Want to join this team? Then come aboard! **Responsibilities and Duties** * Install telephone lines, broadband, and subscription TV, ensuring proper equipment configuration and functionality; * Perform technical tasks such as cabinet wiring to guarantee connectivity and signal quality; * Adhere to quality and safety standards throughout all process stages, aiming for customer satisfaction and infrastructure integrity. * Responsible for handling service orders related to telephone line installation and repair, ADSL service, and maintenance of TUPs (copper and optical fiber networks), applying technical procedures and operator-specific protocols within the assigned region. Operate aerial telephone line services through installation and repair of telephone lines, conducting tests, and laying or removing cables; * Respond to technical service requests from corporate and residential customers by installing and repairing ADSL internet access, repairing subscriber lines and trunks, configuring modems/routers, and restoring basic and advanced microcomputer configurations. Perform TUP-related services through technical maintenance and testing. Enable cable TV services by installing antennas and performing necessary configuration, deployment, and testing; * Maintain cable TV services through antenna and cabling testing, component and equipment replacement, and execution of tests and configurations; * Carry out FTTH installations and repairs; * Perform other duties of similar nature, complexity level, and responsibility. **Requirements and Qualifications** * Completed High School education; * Valid and active driver’s license for automobiles; * Availability to work on a 6-days-on/1-day-off schedule; * Good physical fitness (capacity to work at heights, in confined spaces, or outdoors); * Technical knowledge of optical networks is desirable; * Ability to troubleshoot technical issues and collaborate effectively within a team; * Technical training (in networking, electronics, or telecommunications) is valued; * Experience and skills in manual or technical work (tools, wiring, outlets, electricity) are desirable. Desirable: * Knowledge of computer science (hardware and software), computer networks, modems, and routers is desirable; * Familiarity with GPON fiber technology—either installation or repair—is desirable; * Technical knowledge of internal or external networks; * Customer service experience; * Experience working at heights. **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees—not only offering excellent benefits but also highly flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform featuring multiple categories including Gym memberships, Meal Vouchers (VR), Food Vouchers (VA), Pharmacy Assistance, Medical Coverage, Dental Coverage, and Life Insurance; * Corporate mobile phone—yes, a brand-new smartphone for you; * Unlimited voice and data plan! Yes, unlimited! With Brazil’s best mobile network—faster than ever thanks to Vivo’s 5G! * An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll be entitled to subsidies to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, dress style, individuality, and authenticity. #VemdeVocê * Enjoy a paid day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs, enabling you to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions—including discounts—as well as certifications and online courses; * Advance your career through our Internal Recruitment Program, available across Brazil or internationally, as we operate in over 17 countries! #VivoMinhaCarreira * Access numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we promote #VivoBemEstar, encouraging our teams to adopt healthy habits and enhance their quality of life! Our employees receive consultations with nutritionists, psychologists, social workers, telemedicine services, and much more! All our job openings are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! #VivoDiversidade #VemPraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society at large—building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization, and real-time choices for our customers, placing them firmly in control of their digital lives—with security, reliability, and the unmatched quality only Vivo delivers. To make this possible, we lead a digital transformation initiative and are revolutionizing our company from within. Agile methodologies have been implemented enterprise-wide to connect us with the most innovative and collaborative ways of working. We actively cultivate a diverse and inclusive environment that stimulates creativity, fosters innovation, and boosts engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a key differentiator reflecting the society we live in. We maintain a robust internal program built upon five pillars: Gender, LGBTI+, Race, Persons with Disabilities (PcD), and Age 50+. These pillars ensure a more inclusive culture and a diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. Currently, **we connect approximately 357.5 million internet and mobile/fixed-line telephony accesses, plus subscription TV services.** As a benchmark in 4G mobile telephony and ultra-high-speed fixed broadband, we offer the market-leading subscription TV package with the highest number of HD channels and numerous online applications. To ensure our customers enjoy an enhanced experience with our services, we have established the Engineering and Customer Service team. The Engineering team is tasked with identifying emerging technologies, planning Vivo’s network, and driving technological expansion for our products and infrastructure. The Customer Service team ensures speed and quality in repairing, installing, and maintaining fixed-line, mobile, and TV services for both B2B and B2C customers. Through consistent project execution and strategic planning, we implement technological advancements to increase network capacity. We believe that delivering the best experience to our customers begins with delivering an excellent experience to our employees. **#VemPraVivo**