Self-Checkout Auditor

Description

Job Summary: Act as a Self-Checkout Auditor to ensure security and smooth operation of self-service checkout stations, prevent fraud, and assist customers for an agile and satisfying shopping experience. Key Highlights: 1. Monitoring and loss prevention at self-checkout stations. 2. Customer assistance and support during the purchasing process. 3. Basic maintenance and operational routines to ensure proper functionality. #### **About the Position:** * Act as a Self-Checkout Auditor, ensuring security and optimal operation of self-service checkout stations in supermarkets or commercial establishments. Monitor correct equipment usage to prevent fraud and assist customers throughout the purchasing process. Contribute to an agile, secure, and satisfying shopping experience for consumers. #### **Main Responsibilities:** * **Monitoring:** Supervise self\-checkout stations to ensure customers correctly follow scanning and payment procedures for products. * **Customer Assistance:** Assist customers in using the machines, answering questions, resolving technical issues, and providing support during payment processing. * **Loss Prevention:** Identify suspicious behaviors to prevent theft and ensure all items are properly scanned and paid for, including weight verification when necessary. * **Basic Maintenance:** Perform routine checks and minor maintenance on self\-checkout machines, such as receipt paper replenishment and scale calibration when adding bags. * **Incident Reporting:** Record and report security incidents or machine malfunctions to the supervisor or responsible technical team. * **Operational Routines:** Ensure proper functioning of the work area throughout the entire shift. * **Organization and Cleanliness:** Maintain self\-checkout stations clean and organized. * **Compliance with Standards:** Adhere to and enforce company policies and procedures, ensuring service quality, timeliness, and reliability. * **Payments and Guidance:** Inform customers about accepted payment methods (cards and PIX) and guide them regarding the limit of 20 items allowed per self\-checkout station. * **Self\-Checkout Opening and Closing:** Initiate self\-checkout station operations at the start of the shift and, at the end of the shift, close operations by retrieving subtotals and resetting the terminal for value reconciliation. * **Packaging Control:** Supervise and guide purchase packaging, ensuring tasks are correctly executed. * **Queue Assistance:** Assist in queue management to ensure appropriate customer flow. #### **Requirements:** * Completed high school education. * Strong communication skills and customer service ability. * Observational skills and attention to detail. * Prior experience in supervision, security, or customer service. * Basic knowledge of electronic equipment operation or self-service systems. * Ability to handle conflict situations calmly and professionally. #### **Benefits:** * Health insurance; * Dental insurance; * Attendance bonus or food basket; * Achievement-based bonuses; * Discounts with distance-learning institutions, pharmacies, and other partners; * Shopping discounts; * Transportation allowance; * On-site snacks. #### **Work Schedule and Hours:** * Rotating schedule: 6 days on, 1 day off