At Via Appia, we believe that each person has a unique role in building a better future. We value professionals who want to grow, innovate, and make a difference in an environment that transforms lives. Our culture is guided by values that drive us every day: acting with **integrity**, constantly seeking **efficiency**, working with **collaboration**, taking **ownership** of our choices, and above all, having **respect for life**. **If you identify with these values and want to be somewhere where people make a difference together, come build this journey with us!** **Responsibilities and duties** * Monitor surveillance systems (cameras, sensors, access control) and real-time traffic, identifying accidents, congestion, and emergencies; * Respond to emergency calls, provide support to users, and communicate with field teams (toll, maintenance, emergency), dispatching resources when necessary; * Document all incidents and actions taken during the shift; * Participate in training, stay updated on protocols, and suggest operational improvements. **Requirements and qualifications** * High school diploma; * Proficiency in Office suite; * Strong communication skills for internal interaction and with external agencies; * Must reside in Salto/SP. **Additional benefits** **Health first:** medical and dental coverage, plus access to psychological support through Conexa/Psicologia Viva. **Security and well-being:** life insurance to protect what truly matters. **Flexible and convenient meals:** meal allowance (VA/VR) on Flash card, allowing you to choose how and where to use it. **Guaranteed mobility:** transportation allowance/shuttle service to simplify your daily commute. **Family support:** childcare allowance to assist employees with young children. **Active lifestyle:** partnership with Gympass/Wellhub to maintain good health. **Learning without limits:** 100% company-paid Voxy language learning platform. **Recognition for results:** annual profit-sharing (PLR), because your effort is part of our success. Via Appia Concessões S.A. is a highway concessions company operating across more than 1,400 kilometers of highways in São Paulo and Minas Gerais, committed to providing high-quality infrastructure and safety services to users on its managed roads. Founded in 2023, with a focus on customer experience and continuous investments in technology and innovation, Via Appia aims to improve highway efficiency and service delivery, as well as contribute to the socioeconomic and sustainable development of the regions where it operates.