Technical Support Representative

Description

Job Summary: Responsible for customer service (chat, phone, and front desk), router configuration, opening service tickets, network monitoring, and supporting the field technical team. Key Highlights: 1. Customer support across multiple channels 2. Technical support for router configuration and network monitoring 3. Support for field technical teams Job Description High school diploma required | Proficiency in Microsoft Office suite | Strong written and verbal communication skills | Dynamic and proactive attitude. KEY RESPONSIBILITIES: Responsible for customer service (chat, phone, and front desk), router configuration, opening service tickets in the company's system, network monitoring and identification of network anomalies. Provide support to the field technical team whenever necessary, and perform other duties related to the role. WORK SCHEDULE: Monday to Friday, from 10:45 AM to 8:00 PM (weekend shifts with 4-hour workload). Holidays follow a rotating shift schedule when necessary. Availability to work on weekends is required. Employment Type: Full-time, Direct Hire (CLT) Compensation: R$ 1.927,30 per month Benefits: Medical assistance Dental assistance Life insurance Meal allowance Transportation allowance Work Location: On-site Compensation: R$1.621,00 - R$1.927,30 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site