Supervisor

Description

Job Summary: Responsible for leading operational and sales teams, ensuring efficiency, service quality, and achievement of rental targets, acting as the liaison between management and teams. Key Highlights: 1. Leadership and motivation of sales and customer service teams 2. Fleet supervision, maintenance, and vehicle availability 3. Routine organization, KPI monitoring, and shift management Responsible for leading operational and sales teams, ensuring daily process efficiency, customer service quality, and achievement of rental targets. Acts as a liaison between management and sales consultants/yard agents, monitoring the entire vehicle rental cycle from reservation to return. * **Team Management:** Lead, train, and motivate sales consultants and customer service agents to achieve store objectives. * **Fleet Control:** Supervise vehicle availability, maintenance (preventive and corrective), cleaning, and fleet readiness for rental. * **Customer Service and Sales:** Oversee contract opening and closing processes, ensure excellence in customer service, and resolve high-level issues. * **Operational and Administrative Tasks:** Organize store routines, monitor performance indicators (KPIs), manage employee work schedules, and ensure compliance with company policies. * **Commercial Initiatives:** Analyze competitors, identify market opportunities, and support sales strategies and customer retention efforts. Employment Type: Full-time, Permanent CLT Compensation: Starting from R$3.500,00 per month Benefits: * Dental insurance Work Location: On-site