Supervisor

Description

Job Summary: Professional to supervise service contracts, oversee teams, ensure SLA compliance, and manage client and employee relations. Key Highlights: 1. Supervision and management of service provision contracts and teams. 2. Direct interface with clients and assurance of regulatory compliance. 3. Support for onboarding, training, and service monitoring processes. Responsibilities * Supervise the execution of service provision contracts; * Monitor operational teams at workstations; * Ensure compliance with contractual clauses and SLAs; * Conduct technical visits and periodic inspections; * Manage work schedules, absences, workstation coverage, and team performance; * Serve as the interface between client and contracted company; * Prepare operational reports and performance indicators; * Monitor employee documentation and contracts; * Resolve conflicts and conduct client negotiations; * Ensure compliance with safety and quality standards; * Support onboarding, training, and integration of employees; * Monitor productivity and quality of services delivered. Requirements * Bachelor’s degree in Administration, Management, or related fields (preferred); * Experience in operational supervision or management of outsourced contracts; * Knowledge of team management and customer service; * Intermediate proficiency in Microsoft Office; * Strong communication and leadership skills; * Availability for travel, external visits, and relocation. Differentiators * Experience in facilities management, cleaning, concierge, or security companies; * Familiarity with operational performance indicators; * Brazilian driver’s license category B. Competencies * Leadership; * Organization; * Proactivity; * Problem solving; * People management; * Interpersonal communication. Compensation: R$3\.000,00 \- R$5\.000,00 per month Benefits: * Fuel allowance * Company-provided mobile phone * Meal voucher * Transportation voucher Work Location: On-site