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Other5 in Diamantina
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Customer Experience Ombudsman Supervisor64526672824963120
Indeed
Customer Experience Ombudsman Supervisor
At Mercado Livre, we are democratizing commerce and financial services to transform people's lives in Latin America. Be part of this mission! In Customer Experience, we inspire trust in the people who use our platform by delivering extraordinary experiences. We build an emotional connection in every interaction, offering solutions and exceeding expectations through various customer service channels. To achieve this, we plan our operational capacity, design service models, monitor performance, and manage our teams' knowledge. Make a positive impact on the experiences of millions of people, learning from the e-commerce and fintech world in a challenging and fun work environment! **We have a challenge for people who:** * Embody entrepreneurial energy: driven by curiosity, never give up, and are focused on surpassing their own limits. * Give their maximum because they love working with commitment and dedication. * See change as an opportunity and learn from their mistakes. * Excellence and execution are essential in the way they do things. * Promote a positive atmosphere, joy, and fun. * Know how to build together with others and enjoy working in teams. Imagine yourself leading challenging, dynamic, and innovative projects, **and being responsible for:** * Developing and updating regulatory materials, reports, and institutional documents, ensuring integration with internal areas and effective communication with regulatory agencies. * Acting as the focal point in the relationship with the Central Bank, guaranteeing technical, transparent responses aligned with regulatory requirements. * Analyzing Ombudsman data and indicators to identify opportunities for improvement in processes, products, and user experience. * Leading discussions on structural topics and priority projects, ensuring regulatory compliance, positive impact on key metrics, and continuous service evolution. * Fostering a culture of innovation and the use of strategic KPIs to drive actions that boost results and operational efficiency. * Analyzing data and indicators using BI tools, measuring KPIs, and generating strategic insights to improve processes and outcomes. Use digital tools and management systems (Office, Jira, Planner, Trello) to optimize routines, prepare official communications, and maintain accurate regulatory records. * Managing and developing high-performance teams, promoting engagement, excellence in results and operational deliveries, and a collaborative work environment. **Requirements:** * Completed undergraduate degree in Law, Business Administration, Economics, Engineering, Accounting, International Relations, or related fields. * Specialization in Compliance, Financial Regulation, or Risk Management are relevant differentiators. * Proven experience in banking regulation, working with the Central Bank, and experience in regulated Ombudsman roles. * Holding the FBB200 certification will be considered a plus. **We offer:** * Being part of an entrepreneurial company where we love thinking big and long-term. * Being the protagonist of your development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Sharing and learning within a team of outstanding professionals and experts. * An excellent work environment with everything you need to have a great experience. :) Mercado Livre does not contact candidates offering opportunities in exchange for payment. You can access all open positions on our careers website. If you receive any requests for money, please be cautious!
State of Minas Gerais, Brazil
Negotiable Salary
SHIPPING REP - RC01 MERCADO LIVRE64378357725315121
Indeed
SHIPPING REP - RC01 MERCADO LIVRE
At Mercado Livre, we are democratizing commerce and financial services to transform people's lives across Latin America. Be part of this mission! At Mercado Envíos, we manage our sellers' inventory and deliver products to our buyers, enhancing their experience on our platform. In a world of constant evolution, our ability to quickly deliver products purchased through Mercado Livre has become a key requirement for competition. Join the team leading logistics in Latin America, offering world-class customized solutions and integrating local and regional carriers through borderless commerce. **We have a challenge for people who:** * Radiate entrepreneurial energy: driven by curiosity, never give up, and are focused on surpassing their own limits. * Give their best because they love working with commitment and dedication. * Embrace change as an opportunity and learn from their mistakes. * Excellence and execution are essential in how they do things. * Promote a positive environment, joy, and fun. * Know how to build with others and enjoy working as a team. Imagine yourself leading challenging, dynamic, and innovative projects, **and being responsible for:** * Ensuring all products arriving at our receiving center are properly received, packed, and labeled so that those who sell and buy on Mercado Livre can deliver and receive their products as quickly as possible. * Verifying the documentation of each product and ensuring the integrity of records and packaging so that every user continues to believe and trust our company. * Proposing, as a team, ways to optimize operations so we continue improving our users' experience. **Requirements:** * Minimum of completed elementary education. * Availability to work on a 6x1 schedule—Monday through Saturday—in shifts (morning, afternoon, or night). * Easy access to the Perus region—Km 26 of Anhanguera highway. * No prior experience required. **We offer you:** * Being part of an entrepreneurial company where we love thinking big and long-term. * Being the protagonist of your development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Sharing and learning as a team alongside outstanding professionals and experts. * An excellent work environment with everything you need to have a great experience. :) Mercado Livre never contacts candidates offering job opportunities in exchange for payment. All available positions can be accessed through our careers website. If you receive any requests for money, be suspicious!
State of Minas Gerais, Brazil
Negotiable Salary
Backend Software Engineer64378357758337122
Indeed
Backend Software Engineer
As a **Backend Software Engineer** at Mercado Libre, you will design and scale innovative and secure systems that solve real, high-impact problems. You will work in a dynamic environment with cutting-edge technology, applying engineering best practices, proprietary AI models, and continuous learning, with the purpose of democratizing e-commerce and financial services in Latin America. Our squad operates at the core of Mercado Pago, leading the processing of millions of PIX transactions in Brazil as well as financial movements across Latin America. We are at the heart of developing MeLi's new banking system. Imagine yourself undertaking challenging, dynamic, and innovative projects and **being responsible for:** * Developing high-quality code, complex refactors, and code reviews using **Gen AI as the central agent and efficiency enabler**. * Designing and maintaining robust, scalable APIs to ensure resilient, modular solutions aligned with business objectives. * Making data-driven decisions by leveraging dashboards, analytical tools, and the team's collective experience. * Designing distributed architectures by applying advanced patterns. * Defining testing and observability strategies, implementing automated tests, metrics, and logs to ensure reliability and performance. * Gathering requirements through interaction with various technical and non-technical teams, designing and coding solutions, testing, documentation, rollout, and maintenance. Full Cycle operational model. **What we look for in you?** * Solid experience in similar roles, mastering languages such as Golang, Java, and/or Python. * Knowledge of relational and non-relational databases. * Experience designing and developing distributed architectures and microservices. * Experience with testing, ensuring high security standards. * Motivated to learn and tackle big challenges, with ease in articulating and communicating with technical and non-technical areas. **Are you excited to leave your mark on Latin America's technology landscape?** Apply now and join our mission! Hybrid work model. Office in Florianópolis
State of Minas Gerais, Brazil
Negotiable Salary
Sr. SAP HCM Payroll Analyst - Mercado Livre64378357741954123
Indeed
Sr. SAP HCM Payroll Analyst - Mercado Livre
At Mercado Livre, we are democratizing commerce and financial services to transform people's lives across Latin America. Be part of this mission! In Administration and Finance, we manage a business growing at double-digit rates, making investment decisions and managing the growth of all business units, impacting our bottom line. As a public company, we present our quarterly earnings on NASDAQ, meeting all required standards. Our interdisciplinary team consists of individuals collaborating across functions ranging from Planning & Reporting, Taxes, Procurement, Administrative Systems to Office Management & Facilities. We take smart risks, allowing us to deliver results to shareholders. **We have a challenge for people who:** * Thrive on entrepreneurial energy: driven by curiosity, never give up, and focus on surpassing their own limits. * Give their best because they love working with commitment and dedication. * Embrace change as an opportunity and learn from their mistakes. * Prioritize excellence and execution in everything they do. * Promote a positive atmosphere, joy, and fun. * Know how to build with others and enjoy working in teams. Imagine yourself leading challenging, dynamic, and innovative projects, **and being responsible for:** * Executing projects in Employee Central Payroll/SAP Payroll for a constantly growing business. * Supporting the HR area in improvements and new configurations/rollouts in processes implemented in Employee Central Payroll/SAP Payroll and other People systems to simplify processes, ensuring scalability, efficiency, and experience. * Co-creating solutions with business users, as well as recommending and executing improvements to optimize performance. * Designing solutions applicable to various areas such as Payroll, Accounting, Administration and Control, Reporting, Submissions, etc., integrating different processes. * Applying best practices in agile project management. * Executing projects autonomously with our internal clients and stakeholders, ensuring on-time and on-budget delivery. **Requirements:** * Hold a completed bachelor’s degree in Technology, Human Resources, or related fields. * Have solid experience in implementation and configuration projects for SAP Employee Central Payroll / SAP Payroll / SAP Payroll Brazil, as well as continuous improvement, process redesign, and automation projects. * Possess extensive knowledge of HR processes and sub-processes, including Compensation and Benefits, Personnel Administration, and Payroll; * Have experience in SAP HCM configuration: creating companies and subsidiaries, Brazilian SAP Payroll, creation and configuration of rules and schemes, implementation of SAP Notes and support package and SAP system upgrade projects, debugging standard and customer source code, and configuration, updating, and maintenance of eSocial is desirable; * Have worked on process automation projects, building functional specifications, and integrations between SAP SuccessFactors and SAP ECP using Point-To-Point technology, SAP ECC Business Integration Builder, and SAP ECP with other systems, such as application programming interfaces and web services. * Advanced Spanish proficiency will be desirable. **We offer:** * Being part of an entrepreneurial company where we love thinking big and long-term. * Being the protagonist of your development in an environment full of opportunities, learning, growth, expansion, and challenging projects. * Sharing and learning in a team with outstanding professionals and experts. * Experiencing an excellent work environment, equipped with everything needed to enjoy the great experience of working at a company consistently recognized as a Great Place to Work across multiple categories. Mercado Livre does not contact candidates offering job opportunities in exchange for money payments. You can access all open opportunities directly through our careers website. If you receive any requests for payment, please be cautious!
State of Minas Gerais, Brazil
Negotiable Salary
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