Description: Opportunity Responsibilities Have you ever thought about how your work can impact the daily lives of millions of Brazilians? Here, we do this every day, with a special team dedicated to people, that values differences and always acts with respect and efficiency. We believe diversity, equity, and inclusion are essential pillars in building an inclusive culture. To move forward in this direction, we rely on \+Plural, a movement born from our commitment to continuously evolve our inclusive actions and further advance representation of our people across five priority groups: People with Disabilities, Black People (Black and Brown), Women (Cis and Trans), LGBTQIA\+, and Senior Generation (50\+). It’s clear that only one thing is missing to complete this team: YOU! How about being the protagonist of this story alongside us? In addition to being our customer, you now have the chance to join our team! RESPONSIBILITIES * Lead the migration of the telesales channel to the Conversational Commerce model, with a primary focus on WhatsApp. * Manage the WhatsApp channel as both a sales point and customer service channel, ensuring commercial performance, operational efficiency, and a positive customer experience. * Act as the main interface with the conversational platform (WhatsApp API, chatbots, and associated tools), supporting the definition of workflows, automations, and channel enhancements. * Monitor channel performance metrics (conversion, revenue, average order value, productivity, and SLA), proposing continuous improvements to increase results. * Integrate digital channels with physical stores, supporting the use of WhatsApp as a commercial touchpoint and ensuring a consistent omnichannel experience. * Ensure governance, process documentation, alignment with involved areas, and best practices in customer experience and LGPD compliance. REQUIREMENTS * Bachelor’s degree completed in Marketing, Business Administration, Communications, Engineering, Information Systems, or related fields. * Prior experience managing digital customer service channels and/or conversational bots. * Knowledge of customer service automation platforms such as Blip, SmartNX, or similar. * Experience managing partners and suppliers. * Analytical profile, focused on results and continuous process improvement. * Desired knowledge in UX Writing and customer journey. * Experience with conversational commerce projects in large e\-commerce or retail operations (Desirable). * Knowledge of integrations with CRM and e\-commerce platforms (Desirable). What’s good for you to know: Employment type: CLT; Working hours: Monday to Friday, from 08:00 to 17:48 (Fully in\-person work, with flexible hours); Work location: Head Office \- Vila Leopoldina (near Parque Vila Lobos / Vila Lobos\-Jaguaré Station). Differences compose our revenue! Here, everyone is welcome, because what matters most is you being who you truly wish to be. Do you identify with this? Then don’t waste time—join us now! DPSP Group values your Privacy and the Protection of your personal data. If you have questions regarding personal data processing during the attraction and selection process, please access our Privacy Notice for Candidates: https://dpo.privacytools.com.br/policy\-view/zGOMqr6g4/0/policy/pt\_BR?s\=1726164242778 2512240202491813399