Reservation Agent

Description

Job Summary: The professional will be responsible for proactive and reactive customer service across multiple channels of the Reservation Center, including creating, modifying, and canceling reservations, as well as managing payments. Key Highlights: 1. Multichannel customer service at the Reservation Center 2. End-to-end reservation and payment management 3. Integration with third-party online platforms For over 20 years, Grupo Wish has transformed aspirations into reality in the Brazilian hospitality industry. We are passionate about hospitality and continuously growing, with 9 hotels spread across the country’s top tourist destinations. From Northeast to South Brazil, from corporate to operational segments, our DNA is to serve with excellence—this is how we aim to become Brazil’s largest hospitality group. ✨ Here, our STAR culture shines every day through: Creative Simplicity: decentralization, simplification, and autonomous action. Empathetic Teams: diverse individuals building relationships based on respect, transparency, and trust. Resolute Attitude: ownership mindset, courage, and readiness to delight customers and colleagues. Extraordinary Results: transforming aspirations into outcomes for our customers, partners, employees, and investors. And for those who join our team, we offer Wish Equilíbrio—the company’s quality-of-life program that supports your health and wellbeing. **Responsibilities:** * Proactive and reactive customer service across all Reservation Center channels (telephone, chat, e-mail, WhatsApp, website, and any other tools that may emerge), in accordance with the brand’s standards—providing information on rates and property availability, offering appropriate room options, and clarifying customer inquiries and questions regarding our hotels; * Responding to e-mails; entering reservations into the system, as well as making modifications and cancellations when necessary—including adjustments to reservations integrated via online channels; * Verifying company/travel agency registration details in the system; * Managing reservation payments when required (e.g., sending payment links, charging via online platforms, tracking payments, and recording payments against reservations); * Responding to customer requests on third-party online channels (e.g., Booking, Decolar, Expedia); * Reconciling reservations within online portals to avoid unnecessary commission payments. Requirements: * Proficiency in Microsoft Office suite; * Strong written and verbal communication skills; * Detail-oriented, proactive, patient, organized, flexible, and adaptable to change; * Completed high school education; * English proficiency preferred. **Wish Equilíbrio Benefits** * Employee Rate (exclusive discount to enjoy our hotels) * Health Insurance * Transportation Allowance * Meal Voucher and Food Allowance * Kitchenette with Microwave and Refrigerator (for bringing your own meals) * Mini-market offering snacks, sweets, savory items, and frozen foods (for purchase) * Online Telemedicine * Online Psychotherapy * Sports Educator * Online Nutritionist * Pharmacy Discounts * One paid day off during your birthday month + gift * Casual Dress Code * Hybrid Work Model * Profit Sharing Program (PLR) * Wellhub