Customer Service Representative

Description

Job Summary: Customer Service Representative for frontline communication, responsible for handling telephone calls, call routing, and managing digital channels with a focus on service delivery, relationship building, and sales. Key Highlights: 1. Frontline communication and customer relationship management 2. Focus on customer service, relationship building, and sales across multiple channels 3. Opportunity to offer products and encourage repeat purchases **Position Summary** We are seeking a Customer Service Representative to serve on the frontline of store communications, responsible for telephone support, call routing, and managing digital channels (WhatsApp and email), with an emphasis on **customer service, relationship building, and sales**. **Key Responsibilities** * Answer incoming telephone calls in a courteous and professional manner; * Route calls to the appropriate departments when necessary; * Provide proactive and responsive customer support via **store WhatsApp and email**; * Clarify inquiries regarding products, pricing, availability, delivery timelines, and payment methods; * **Offer products, close sales, and encourage repeat purchases**, adhering to company sales guidelines; * Log interactions, orders, and relevant information into the system; * Monitor ongoing orders and provide timely updates to customers as needed; * Maintain organized customer service channels with prompt, standardized responses. **Requirements** * Completed high school education; * Strong verbal and written communication skills; * Experience in customer-facing roles and sales; * Basic computer literacy (WhatsApp Web, email, simple systems); * Organizational skills, proactivity, and accountability; * Ability to handle multiple customer interactions simultaneously. **Preferred Qualifications** * Prior experience in customer service or sales; * Experience with WhatsApp Business; * Familiarity with food products, gourmet stores, or retail; * Basic knowledge of CRM or order management systems. **Behavioral Competencies** * Courtesy and empathy; * Problem-solving orientation; * Agility and attention to detail; * Commercial mindset and results-driven approach; Employment Type: Full-time Compensation: R$2\.100,00 per month Benefits: * Company-provided mobile phone * Life insurance * Meal allowance * Transportation allowance Work Location: On-site