Senior Data Analyst – Process Transformation

Description

Job Summary: A Senior Data Analyst will work within Customer Experience Operations, generating insights, analyzing customer behavior, and monitoring product performance to support strategic decision-making and continuous improvements. Key Highlights: 1. Transform data into strategic insights 2. Focus on continuous improvement of customer experience 3. Collaboration with multidisciplinary teams **Senior Data Analyst – Process Transformation** ======================================================== Full\-time Employee Status: Fixed Term Role Type: Hybrid Department: Data Management Schedule: Full Time **Company Description** ----------------------- Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We operate across multiple industries, including financial services, healthcare, automotive, agribusiness, insurance, and more. Experian invests in people and cutting-edge technologies to unlock the power of data. We have an exceptional team of 25\.200 employees across 32 countries. Our uniqueness lies in valuing yours. Experian’s people-centric, inclusive, and purpose-driven culture has received numerous accolades — including World’s Best Workplaces™ 2025 (Fortune’s Top 25 Global) and Great Place To Work™ in 26 countries, among others. Follow Experian Life on social media or explore our careers site to learn why. Experian is also proud to be an equal opportunity employer committed to affirmative action. **Job Description** ------------------- We are seeking a Senior Data Analyst to join our Customer Experience Operations team, focusing on insight generation, customer behavior analysis, and product performance monitoring. This person will be responsible for transforming data into strategic insights that support decision-making and drive continuous improvements in customer experience and business outcomes. This role requires strong analytical capabilities, proficiency in building executive dashboards, and expertise in conducting in-depth studies on product usage, adoption, and performance. **Key Responsibilities** * Design, maintain, and enhance executive dashboards and reports to track customer experience metrics, product usage, and performance indicators. * Conduct exploratory data analyses and studies to identify behaviors, trends, usage profiles, and improvement opportunities. * Develop metrics, KPIs, and analytical models to support decision-making across product, operations, and business teams. * Extract, manipulate, and consolidate large volumes of data from diverse sources. * Prepare executive presentations using data storytelling techniques, translating complex analyses into clear, actionable recommendations. * Continuously monitor product performance, identifying deviations, opportunities, and risks. * Collaborate with multidisciplinary teams to understand business needs and translate requirements into analytical solutions. * Support automation initiatives, operational efficiency improvements, and advancement of the team’s analytical maturity. * Apply Artificial Intelligence tools to optimize analytics, generate insights, and increase productivity of analytical processes. **Required Education** * Bachelor’s degree completed in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics, or related fields. **Technical Skills** * Experience in business data analysis and insight generation. * Advanced proficiency in Excel. * Experience creating executive presentations in PowerPoint. * Advanced knowledge of SQL for data extraction and manipulation. * Experience with Databricks. * Knowledge of AWS environments. * Experience building dashboards and visualizations in Power BI. * Knowledge of statistical analysis and data exploration techniques. * Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insight generation. **Behavioral Competencies** * Strong analytical ability and critical thinking. * Investigative mindset oriented toward problem-solving. * Ability to translate data into business recommendations. * Strong written and verbal communication skills. * Ability to interact effectively across departments and hierarchical levels. * Organization, autonomy, and prioritization skills. * Results-oriented and continuous improvement mindset. Preferred Qualifications * Prior experience in Customer Experience (CX), Customer Success, Operations, or Product roles. * Knowledge of customer experience metrics, customer journey mapping, and product adoption indicators. * Experience in automating analytical processes. * Exposure to large-scale data environments and cloud ecosystems. **Position Objective:** Generate business intelligence from data to support the evolution of customer experience and maximize Serasa Experian’s product outcomes through robust analyses, strategic dashboards, and actionable recommendations. **Qualifications** ------------------ * Education: Bachelor’s degree completed in Administration, Engineering, Statistics, Data Science, Information Systems, Economics, Mathematics, or related fields. * Technical Skills: Experience in business data analysis and insight generation. Advanced proficiency in Excel. Experience creating executive presentations in PowerPoint. Advanced knowledge of SQL for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience building dashboards and visualizations in Power BI. Knowledge of statistical analysis and data exploration techniques. Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insight generation. Behavioral Competencies: Strong analytical ability and critical thinking. Investigative mindset oriented toward problem-solving. Ability to translate data into business recommendations. Strong written and verbal communication skills. Ability to interact effectively across departments and hierarchical levels. Organization, autonomy, and prioritization skills. Results-oriented and continuous improvement mindset. * Technical Skills: Experience in business data analysis and insight generation. Advanced proficiency in Excel. Experience creating executive presentations in PowerPoint. Advanced knowledge of SQL for data extraction and manipulation. Experience with Databricks. Knowledge of AWS environments. Experience building dashboards and visualizations in Power BI. Knowledge of statistical analysis and data exploration techniques. Familiarity with Artificial Intelligence tools and applications focused on productivity, data analysis, and insight generation. Behavioral Competencies: Strong analytical ability and critical thinking. Investigative mindset oriented toward problem-solving. Ability to translate data into business recommendations. Strong written and verbal communication skills. Ability to interact effectively across departments and hierarchical levels. Organization, autonomy, and prioritization skills. Results-oriented and continuous improvement mindset. **Additional Information** -------------------------- Serasa Experian is much more than you imagine. With a mission to create a better future by expanding opportunities for individuals and businesses, we are over 4,000 people in Brazil working across diverse teams and specialties. Here, every skill and perspective complements one another, allowing you to focus on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests, prioritizing well-being. We are deeply dedicated to being one of the best and most innovative companies to work for in the country, enabling extraordinary experiences and careers for our people. Our strong “people-first” approach is externally recognized through multiple market certifications: awarded Great Place To Work™ in 24 countries and certified as a Top Employer internationally, recognized as one of the best employers for young professionals, and rated 4.6 on Glassdoor. Each recognition confirms we’re on the right path, delivering an ever-better workplace for our talent. Experian Careers \- Creating a better tomorrow together By clicking the link above or any third\-party link within this posting, you are leaving this site and going to a third\-party website where the third\-party website's terms and privacy policy apply**Job Location** ---------------- I'm interested Privacy Notice Cookies Settings