I am looking for a Mid-Level Customer Success Analyst to join the **Welucci** team. We seek a consultative, communicative, and results-oriented professional who enjoys building client relationships and strategically ensuring retention, engagement, and portfolio expansion. **Key responsibilities:** * Conduct onboarding for new clients, ensuring a smooth and efficient journey * Manage client portfolio and maintain ongoing client relationships * Act consultatively to ensure success and value generation * Identify upsell and cross\-sell opportunities * Collect feedback and generate insights for product improvements * Monitor customer journey metrics and outcomes **We are looking for someone with:** * Experience in Customer Success / client management * Experience with onboarding, retention, and account expansion * Strong communication skills, organizational ability, and an analytical mindset * Experience with CRM systems (HubSpot, Salesforce, or similar) **Benefits:** * Accelerated learning environment and high-performance culture * Autonomy to test, create, and scale strategies * Performance Incentive Program * Wellhub (fitness center network) * StarBem * Fluencypass * Recovery and Well\-Being Program * Cost-of-living allowance * Avus **Employment type:** PJ (Individual Entrepreneur contract) **Work mode:** 100% in-person – Vila Olímpia (SP) * **Working hours:** Monday to Friday
João Silva
Indeed · HR
João Silva
Indeed · HR
