FULL-SUPPORT ANALYST

Description

* Plan and execute the installation of low- and medium-complexity software; * Perform preventive and corrective maintenance of installed software; * Train users on program usage and document installation procedures; * Provide user support for various programs in use across the company. **Responsibilities and Duties** * Assist in the development and maintenance of information systems; * Perform maintenance on microcomputers, printers, software, and hardware; * Monitor and control the operational environment of the computer network; * Receive and transmit data; * Provide technical assistance for the installation and use of IT equipment and software, as well as physical relocation of such equipment when necessary; * Develop operational routines; * Provide user support; * Ensure the conservation, custody, and proper use of equipment, materials, and physical space; * Activate and configure network points; * Distribute office IT supplies (printer cartridges, labels, ribbons, wax, toner); * Install and remove the projector in the auditorium or other rooms upon request; * Install, relocate, and configure telephones; * Perform other duties relevant to the position as requested by supervisors. **Requirements and Qualifications** * Completed undergraduate degree in Information Technology; * Prior experience in the role is desirable. The **SPDM** – Paulista Association for the Development of Medicine – is a non-profit civil association of philanthropic nature, recognized as being of federal, state, and municipal public utility in its headquarters city, respectively by Decrees No. 57.925, dated 03/04/1966; No. 40.103, dated 05/17/1962; and No. 8.911, dated 07/30/1970. The Association’s primary directive is its integration into the health system, focusing on disease treatment and prevention, as well as promotion of primary, secondary, and tertiary health care, strengthening ties with the local community and reaffirming its social commitment to serve all individuals without discrimination. With institutional growth, the **SPDM** has been expanding its scope of activities through ongoing projects in Social Assistance and Education. This broad range of initiatives increasingly consolidates the **SPDM** as a large-scale philanthropic institution pursuing economic, social, and environmental sustainability. Thus, SPDM contributes effectively to the continuous improvement of services provided by Brazil’s Unified Health System (SUS), aiming primarily to ensure universality and equitable access to health services—essential for human and social development. Our commitment is to foster an inclusive culture embracing diversity, empowering our employees to contribute their best. All qualified candidates will be considered for open positions without distinction based on ethnicity, religion, sexual orientation, gender identity and/or expression, age, race, nationality, or disability. SPDM is an equal opportunity employer for all individuals who meet the minimum requirements. We value the sharing of ideas, teamwork, respect for diversity, and inclusion. **MISSION** To deliver health care with excellence, free from prejudice, distinction, or classification of citizens. **VISION** To be recognized as the largest and most competent Brazilian philanthropic health organization. **VALUES** * Training and Development * Social Commitment * Reliability * Entrepreneurship * Equity * Ethics * Humanization * Quality * Ecological, Economic, and Social Sustainability * Tradition * Transparency **The Hospital** The opening of clinical services at the “Josanias Castanha Braga” Parelheiros Municipal Hospital occurred on March 29, 2018, with the inauguration of its Emergency Care Unit—a result of advocacy efforts by community leaders from Parelheiros and surrounding areas. This is a low-complexity emergency unit belonging to the Municipal Government of São Paulo, designed to handle unscheduled demand and equipped with 54 observation beds across General Surgery, Internal Medicine, Obstetrics and Gynecology, Orthopedics and Traumatology, and Pediatrics. The unit operates under the management of the **SPDM** – Paulista Association for the Development of Medicine – through a solid partnership with the Municipal Government, fully aligned with the guiding principles of Brazil’s Unified Health System (SUS), ensuring comprehensive, high-quality hospital care.