A vehicle dealership is seeking a Quality Assistant professional in Itajaí. Grupo Barigüi is a Brazilian company operating in the automotive sector, offering a wide range of vehicles and related services. With a focus on quality and customer satisfaction, the company stands out in the regional market. **Responsibilities:** Support the execution and monitoring of quality processes across the dealership network and corporate areas of the group. Monitor quality indicators and customer satisfaction metrics (NPS, CSI, internal surveys, and manufacturer surveys), preparing reports and controls. Assist in process standardization, operational procedures, and workflow design. Support internal and external audits—including manufacturer audits—by preparing documentation and evidence. Conduct controls, checklists, and conformity verifications across operational processes. Track action plans arising from non-conformities, ensuring deadlines are met and actions are effective. Support internal training on best practices, processes, and quality standards. Handle registration, analysis, and resolution of complaints, contributing to improved customer experience. Maintain up-to-date quality documentation (procedures, work instructions, records, and forms). Support continuous improvement projects, operational efficiency initiatives, and standardization across units. Previous roles as Quality Analyst, Quality Coordinator, Quality Technician, or Quality Specialist may indicate alignment with some of the activities of this position. **Desired Requirements:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:*** Salary: 2\.500,00 * Meal Voucher * Pharmacy Benefit Plan * Medical Plan * Dental Plan * Gympass **Additional Information:*** Employment Type: Permanent — On-site. * Schedule: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00\.