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Job Summary: An opportunity to grow within a company that values challenges and pursues continuous process improvement, monitoring team activities and analyzing performance indicators. Key Highlights: 1. Opportunity for professional development and knowledge acquisition. 2. Working at a company that leads the (r)evolution in customer experience. 3. Focus on process improvement and activity monitoring. We work tirelessly to connect people. Therefore, working at VERO is the ideal opportunity for those who enjoy challenges. More than that, it is an opportunity to gain knowledge and develop within a forward-looking company. Our COC team is growing—please see more details about this position below. **Responsibilities and Duties** * Monitor the activities of the rescheduling and customer visit confirmation team; * Analyze performance indicators and track the effectiveness of implemented procedures; * Review and improve processes within the assigned functional area. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Prior experience in customer service is desirable; * Flexibility regarding work schedule; * Good diction and agility; * Previous customer service experience is a plus. **Additional Information** #### **We Offer:** * Results-Based Participation Program (PPR) * Medical and Dental Assistance * Meal and Food Allowance * Life Insurance * PAS (VERO Social Support Program) * One day off during your birthday month * Corporate University * Totalpass (Discounts at Gyms/Sports Facilities) * Daycare Assistance * Assistance for Children with Disabilities * Internet Allowance This position is open to candidates with disabilities (PCDs). At VERO, we value diversity because we believe it is essential to share ideas and diverse perspectives to deliver the representation our customers need! VERO values Privacy and Personal Data Protection. The personal data of job applicants will be processed in accordance with our Privacy Policy available on our website https://verointernet.com.br/politica\-de\-privacidade/, under the dedicated section “WHEN YOU APPLY FOR ONE OF OUR JOB OPENINGS”. We are **VERO**, Born from the combination of service quality and agile customer support to simplify every customer’s world. Today, VERO is among the largest broadband providers in Brazil, serving over one million subscribers. Our purpose is to lead the (r)evolution in customer experience—beyond connectivity alone. It is not just about doing more, but about doing better. Our services serve as bridges enabling people to access knowledge, entertainment, and high-quality, high-speed interactions. We understand each person has their own world—and we pay close attention to what their world needs. **VERO—As Big As Your World!**
