Senior Support Analyst

Description

Job Summary: Level 1 and Level 2 technical support professional for incidents and problems related to workstations and software, with focus on operating systems and networks. Key Highlights: 1. Level 1 and Level 2 technical support for workstations (Windows, Linux, macOS) 2. Troubleshooting operating systems and software (Office, antivirus) 3. Networking knowledge (TCP/IP, DNS, DHCP, VPN) and Active Directory Provide Level 1 and Level 2 technical support to end users, delivering solutions for incidents and problems affecting Windows, Linux, and macOS workstations and peripherals, including Office suite and other software; · Intermediate or technical English; · Advanced troubleshooting skills for operating systems, software, and computer devices running Windows 10 or later; · Basic or intermediate troubleshooting skills for operating systems, software, and computer devices running Linux and macOS; · Experience installing, using, and resolving issues with the Office suite across multiple versions, including MS365; · Experience working with Microsoft networks using Active Directory; · Knowledge of antivirus solution installation and support; · Computer networking concepts, including TCP/IP, DNS, DHCP, and VPN; · Knowledge of IT service management (ITSM) methodology; · Basic knowledge of firewalls and corporate Windows networks with Active Directory; · Information security fundamentals. Employment Type: Full-time CLT Salary: R$2.500,00 - R$2.800,00 per month Benefits: * Medical insurance * Dental insurance * Company mobile phone * Life insurance * Meal allowance * Transportation allowance Selection Question(s): * What is your expected salary? Experience: * Senior Support Analyst (Preferred) License/Certification: * Which certifications do you hold? (Preferred) Work Location: On-site