Job Summary: We are seeking an analytical professional to optimize workflows, identify improvements, and propose solutions, contributing to the growth and efficiency of the operations department. Key Highlights: 1. Manage relationships and operational demands with utility companies. 2. Support administrative routines and documentation for utility companies. 3. Proactive in resolving pending items and tracking processes. **Who We Are Looking For** --------------------------- A person with analytical skills who enjoys following workflows, identifying opportunities for improvement, proposing solutions, and contributing to the continuous growth and efficiency of Sunne’s operations department. **Responsibilities** -------------- * Manage relationships and operational demands with electricity utility companies; * Lead processes related to change of account holder and other procedures with utility companies; * Input, verify, and control data for energy cost allocation; * Support administrative routines and documentation related to utility companies. **Requirements** -------------- * Prior experience in operational, administrative, or back-office areas; * Organized, detail-oriented, and quality-focused; * Proactive in resolving pending items and end-to-end process tracking; * Familiarity with management tools (spreadsheets, CRMs, ERPs, or similar). **Nice-to-Have (Non-Eliminatory)** ---------------------------------- * Experience in the energy and services sector; * Prior experience handling tickets or using ticketing systems; * Proficiency in operational metrics and SLA monitoring. **Employment Type** -------------------------- * PJ (Individual Contractor); * Hybrid. **What You’ll Find Here...** ---------------------------------------- * Paid leave (after 1 year of employment) * Flexible benefits card (Swile) * Total Pass * Access to an extensive library of physical and digital books * Access to various events * Networking with other startups * Pixversário ;) * Horizontal and inclusive culture; * Flexible dress code; * Office available 24/7; * Referral bonus program for new clients. **Selection Process Steps** ------------------------------- * Hunting / application * Interview with the People & Culture team * Technical test * Interview with the department manager * Interview with the responsible director * Offer submission