Job Summary: Professional responsible for structuring usability initiatives, analyzing indicators, developing AS IS/TO BE customer journeys, and supporting continuous improvement and project management. Key Highlights: 1. Usability and user experience initiative structuring 2. Analysis and development of indicators for insight generation 3. Support for continuous improvement and project management We are the Energisa Group! With over a century of history, Energisa is the largest privately held Brazilian electricity sector group with 100% national ownership. Our diversified portfolio includes distribution companies, transmission concessions, large-scale renewable power generation, an innovative energy solutions brand — (re)energisa — offering distributed renewable generation, free energy market trading, and value-added services, as well as a shared services center, a contact center company, and Voltz, our sector’s first fintech in the digital accounts market. Recently, we diversified our portfolio further by entering natural gas distribution through the acquisition of ES Gás. Through our more than 17,000 employees, we transform energy into comfort and development for over 20 million people. We believe diversity and plurality drive innovation and extraordinary results. Everyone is truly welcome here! Want to be part of this story? Check whether this opportunity matches your profile and join us in this selection journey! **Responsibilities and Duties** * Structure usability and user experience initiatives; * Develop AS IS/TO BE customer journeys; * Analyze and develop indicators, behavior patterns, workflows, and metrics to identify opportunities and generate insights; * Monitor project and area initiative schedules and scope delivery; * Conduct investigations to support information coordination for decision-making; * Collaboratively build new processes with the team; * Support continuous improvement for concept development, scope definition, metrics, and planning; * Support management: lead meetings, deploy action plans; * Presentations, balanced scorecard (BSC), writing, and team mobilization; * Analyze customer service performance indicators; * Interact with business units to monitor CSE indicators and performance. **Requirements and Qualifications** * Bachelor’s degree completed in Administration, Engineering, or Statistics. * Skills in negotiation, resilience, and adaptability; * Advanced Microsoft Office suite; * Advanced Business Intelligence (BI) tools; **Desirable:** * MBA in Project Management, Process Management, or Innovation; * Desired knowledge of programming logic (VBA, Python, R), data-driven approaches, Outlook, Agile methodologies, and strategic vision. **Additional Information** PEOPLE are our greatest ENERGY. With your well-being in mind, we offer a comprehensive benefits package. Take a look at what you’ll get: * Meal allowance or food voucher — use it to shop for groceries at home or dine at your favorite restaurant; * Health and dental insurance for you and your family; * Private pension plan for financial security and investment; * Childcare allowance to support you during your children’s early years; * Life insurance, providing peace of mind for you and your loved ones; * Profit-sharing program, rewarding your work and results; * Quality-of-life programs ensuring employee well-being and promoting health; * Scholarship programs supporting professional development; * Gympass granting access to over 18,000 gyms across Brazil. If you meet the position’s prerequisites, submit your application and keep an eye out for these tips: * Communication throughout the selection process will occur via email or phone. * Ensure your contact details are up to date and monitor your inbox regularly — including your spam folder. * Stay alert for incoming calls; our corporate numbers may display varying area codes (DDD). * If you receive negative feedback, don’t get discouraged — keep an eye out for other opportunities. Did you know that **we are one of the largest groups in the Brazilian electricity sector?** With 120 years of history, we are an **ecosystem** of products and services dedicated to leading the energy transition, connecting people and businesses to the best energy solutions while building a more sustainable world. We operate in 977 municipalities across all regions of Brazil, delivering energy to over 20 million people. Our most visible activity is electricity distribution, but we offer much more. In addition to our 9 electricity distribution companies and 13 transmission concessions, we operate a centralized photovoltaic generation plant and one of the country’s largest distributed photovoltaic generation parks under our innovative brand (re)energisa. We also serve the Free Energy Market, offering value-added solutions to our customers. Moreover, we have diversified our portfolio with natural gas distribution and trading, following the acquisition of ES Gás, and since November 2024, through participation in the assets of Cegás, Copergás, Algás, and Potigás. We are also investing in bio-solutions generation, distribution, and trading — such as biogas, biomethane, and biofertilizer — via Agric. Our **mission** is to transform energy into comfort, development, and new possibilities — sustainably. To achieve this, we rely on approximately 17,000 employees who make a difference every day. You, too, can be part of this transformation story. Let’s build a more sustainable world — together!
João Silva
Indeed · HR
João Silva
Indeed · HR
