Telecommunications Technician

Description

Job Summary: A Telecommunications Technician installs, configures, and repairs internet, telephone, and TV services, working on-site with a focus on service quality and customer satisfaction. Key Highlights: 1. Installation and configuration of internet, telephone, and TV services 2. Maintenance and repair of failures in telecommunications equipment 3. Professional customer service and relationship management **What a Telecommunications Technician must do:** **Service Installation** * Install internet, telephone, and TV services at the customer’s home or business. * Configure modems, routers, set-top boxes, and other equipment. * Run cables (optical fiber, coaxial, UTP, etc.) and install connectors. * Test equipment functionality and ensure signal quality. **Maintenance and Repairs** * Identify and resolve signal or equipment failures. * Respond to customer technical support requests. * Replace components and perform tests using tools such as OTDR and Power Meter. **Field Routine** * Organize the workday according to assigned service orders. * Follow optimized routes and maintain effective communication with supervisors and customers. * Complete reports or update systems with activity status. * Maintain care of equipment, tools, and vehicles used. **Customer Relationship** * Guide customers on proper usage of services. * Provide courteous and professional service. * Collect customer signature or digital confirmation of service order. **Important Skills:** * Knowledge of networks (optical fiber, metallic networks, wireless). * Proficiency with hand tools and measurement instruments. * Basic understanding of electronics and computer science. * Strong communication skills and professional demeanor. * Ability to work at heights and in outdoor environments. * Organization, responsibility, and safety awareness. Employment Type: Full-time CLT, Freelance / PJ Contract Duration: 12 months Compensation: R$2\.123,84 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Company-provided mobile phone * Profit-sharing program * Life insurance * Meal voucher * Company-provided vehicle