Administrative Assistant

Description

Job Summary: Provide customer service, guidance on products and services, aiming at retention and loyalty, as well as preparing and tracking documentation. Key Highlights: 1. Personalized and high-quality service to members/customers 2. Focus on customer retention and loyalty 3. Opportunity to market products and services **Description and Responsibilities:** **Working Hours:** Business hours **Level:** Operational **Employment Type:** Tenured \- CLT labor code Main responsibilities: * Perform member/customer service activities, guiding them on the use of the Cooperative's products and services with courtesy and efficiency; * Provide personalized and high-quality service to members, aiming at retention, loyalty, and marketing of products and services; Prepare, update, and track documentation related to member registration; among others. * **Requirements:** **Requirements:** * Minimum education: Undergraduate degree in progress in fields related to the position; * Strong verbal and written communication skills; * Ability to work collaboratively in teams and cooperate with colleagues from different areas; * Basic computer knowledge, especially Microsoft Office suite; * Willingness to travel. **Preferred Qualifications:** * CPA-10 or CPA-20 certification; * Driver's license category B; * Prior experience in customer service, preferably in the financial sector; * Experience selling financial products and services. * 14th and 15th month salaries. **Benefits:** Medical assistance, Childcare allowance, Education allowance, Internal benefits, Commissions, Life insurance, Meal voucher