PRODUCT MANAGER

Description

Job Summary: We are looking for a Product Manager to join a multidisciplinary squad focused on chatbots, bridging strategy and execution, understanding customer needs, and planning intelligent conversational solutions. Key Highlights: 1. Work in a multidisciplinary squad focused on chatbot development 2. Bridge strategy and execution of conversational products 3. Collaborative and dynamic environment focused on innovation Our mission at Mundiale is to simplify the relationship between brands and their consumers by enabling more human, accurate, and fluid interactions through cutting-edge technology and our proprietary methodology. To achieve this, we seek highly skilled professionals to join our team of Munders and embrace new and exciting challenges every day! We are seeking a **Product Manager** to work within a **multidisciplinary squad** focused on the development and evolution of chatbots! You will be responsible for bridging strategy and execution: from understanding our customers’ needs to planning and overseeing the delivery of intelligent conversational solutions. If you have an analytical mindset, are results-driven, and enjoy collaborating with technology and artificial intelligence teams, this role is for you! **Responsibilities and Duties** * Manage conversational products; * Participate in client meetings to understand requirements, present ideas, and conduct discovery sessions; * Propose improvements, new flows, and features based on results, benchmarks, and business needs; * Write user stories and organize requirements for the technical team; * Prioritize deliveries with a focus on impact and feasibility; * Monitor product performance and suggest data- and feedback-driven adjustments; * Serve as the liaison point between clients, the technical team, and internal Mundiale departments. **Requirements and Qualifications** * Experience with digital products/technology solutions oriented toward business; * Knowledge of performance indicator analysis; * Strong communication skills with both technical and non-technical stakeholders; * Critical thinking and analytical vision for data-driven decision making; * Organization and proactivity to thrive in a dynamic and collaborative environment; * Availability to work in a hybrid model in **Belo Horizonte/MG**. **Nice-to-Have:** * Experience with conversational products; * Knowledge of messaging platforms, customer service journeys, and NLP; * Familiarity with technical concepts such as APIs, integrations, and product architecture. **Additional Information** * Competitive salary package; * Flexible Benefit Plan (you decide how to use it according to your needs: culture, transportation apps, subscriptions, fitness, meals, etc.); * Unimed Unipart Health Insurance Plan; * Career Development Path; * Hybrid Work Model; * Birthday Day Off; * Short Friday; Collaborative and dynamic work environment. * For over 20 years, every day at Mundiale begins with thinking about how we can positively impact someone’s experience. Since the beginning of our journey, we have placed the customer at the center of everything we do. Our work is built on this principle: united teams thinking, building, and **revolutionizing experiences**. We are an authentic team of **over 500 Munders spread across 19 Brazilian states.** By the way, a **Munder** is each one of us at Mundiale — empowered to freely be who we truly are. In such an environment, incredible things happen constantly! We value diverse teams (with diverse perspectives), curious minds, and those who build creative and effective solutions. That’s why we fall in love with problems — not just solutions. This is our **Way.** Our team is continuously evolving, striving to improve by 1% every day. And it’s people like you — willing to co-create, exchange experiences, and learn — that we invite to explore our opportunities. If you want to grow your career at a company that will grow with you, join **Mundiale!**