Description: * Currently pursuing a bachelor's degree in Business Administration or related fields * Prior experience in customer service * Strong verbal and written communication skills * Knowledge of CRM systems * Ability to handle conflict situations and work under pressure * Organizational skills and proactivity * Answer telephone calls, emails, and other forms of customer communication, listening to their needs, clarifying doubts, resolving issues, and providing information about products and services; * Document and record all customer interactions, including details regarding requests, complaints, and proposed solutions, using the company’s specific systems and tools; * Monitor and track the progress of customer requests, ensuring they are resolved appropriately and within established deadlines; * Forward complex requests or those that cannot be resolved directly to the SAC coordination team, monitoring resolution progress and keeping customers informed; * Maintain up-to-date records of performed activities, consistently identifying critical points and taking proactive measures as needed. * Identify opportunities for improvement in customer service and internal processes, collaborating with the team and management to implement changes that optimize the service delivered to customers; * Contribute to process improvements within one’s area of responsibility or areas of interaction; * Collaborate with Sales, Marketing, Logistics, and IT departments to enhance the customer experience. * Maintain order and preserve equipment and tools used in one’s area of responsibility, while adhering to safety procedures and properly using PPE whenever required; 2512220202491879904