CEMIG Customer Service Representative

Description

CEMIG CUSTOMER SERVICE REPRESENTATIVE POSITION **FULL AVAILABILITY FOR TRAVEL** Position: Customer Service Representative – CEMIG Work Location: Cemig in Mariana Employment Type: CLT (Consolidation of Labor Laws) Schedule: Rotating 5x2 shift – Shift: 7:30 AM to 5:18 PM Salary: BRL 1,870.00; after 3 months increases to BRL 2,294.00 Benefits: Meal Allowance: BRL 31.33 per workday Attendance Bonus: BRL 200.00 Transportation Voucher Dental Plan Life Insurance Gympass Plan UCVS Job Description: We are seeking professionals to work as Relationship Attendants at CEMIG, providing direct support to the company’s customers. The role involves in-person customer service, emphasizing excellence, courtesy, and efficiency in clarifying inquiries, registering requests, conducting negotiations, and providing guidance regarding electricity services. Responsibilities: Provide in-person customer service. Clarify inquiries regarding bills, consumption, power disconnection/reconnection, duplicate bills, and other CEMIG services; Redirect requests to responsible departments when necessary; Meet quality targets, average service time, and customer satisfaction goals. Requirements: Completed high school education; Strong verbal and written communication skills; Basic computer knowledge; Previous experience in customer service. Work Mode: In-person Compensation: BRL 1,870.00 – BRL 2,294.00 per month Benefits: * Dental care assistance * Basic food basket * Meal voucher * Transportation voucher Work Location: In-person