Software Technical Support

Description

Job Summary: Customer support via phone, email, and chat; ticket registration and tracking; and support for software installation, configuration, and updates. Key Highlights: 1. Career development plan and internal training 2. Collaborative work environment and growth opportunities 3. Support for software installation, configuration, and updates **Occupation:** Information Technology Technician R$ **Salary Expectation** R$ 1\.618,00 **Number of Positions** 1 **Working Hours** From 08:00 to 18:00 **Education Level** Completed High School (Vocational Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 1\.618,00 * **Number of Positions** 1 * **Working Hours** From 08:00 to 18:00 * **Education Level** Completed High School (Vocational Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity are open until **03/15/2026** ### **Job Description** TRM Sistemas specializes in commercial automation, software installation, and management system support. We deliver technological solutions that simplify our customers’ daily operations, always prioritizing service quality and efficiency. Responsibilities: • Customer support via phone, email, and chat; • Ticket registration and tracking; • Support for software installation, configuration, and updates; • Identification and escalation of complex technical issues to higher support levels; • User training support for system usage; • Maintenance of a knowledge base containing common questions and solutions. ### **Prerequisites** Requirements: • Completed high school education (technical or undergraduate studies in IT, Administration, Information Systems, or related fields preferred); • Basic computer skills (Windows, Microsoft Office suite, networking, and internet); • Strong written and verbal communication skills; • Organizational ability and teamwork skills; • Prior experience in technical support or customer service is desirable (including internships). ### **Benefits** What we offer: • Transportation allowance; • Meal/food allowance; • Career development plan and internal training; • Collaborative work environment and growth opportunities. Applications for this opportunity are open until **03/15/2026** #### **About the Company** TRM Sistemas focuses on commercial automation, delivering comprehensive, high-quality, and agile solutions to its customers. #### **Location** *Barão do Rio Branco Avenue, 1863 • Suite 1611 • Downtown • 36\.013\-020 • Juiz de Fora \- MG*