**Description:** **Minimum requirements for this position are:** Students from the 3rd semester onwards in Information Systems or related fields. We are looking for a creative and communicative individual with a strong desire to learn and contribute to improvements; Knowledge of T\-SQL or equivalent languages. Knowledge of Protheus. **It will be an advantage if you have:** Pursuing a postgraduate degree in Technology and/or related fields. **As a Junior Systems Analyst, your responsibilities will include:** Handling service requests via the Service Desk system, providing initial support to users; Analyzing and resolving issues related to the Protheus ERP system, including guiding users on system usage; Providing remote assistance to restore IT operations and services, ensuring business process continuity; Escalating service requests to the Support Analyst when necessary, after exhausting all first-level resolution options; Developing training materials, manuals, and internal procedure documentation to support user training. **Schedule:** Monday to Friday \- 8:00 AM to 6:00 PM 2512210202551444189