Junior Systems Analyst

Description

Job Summary: Junior Systems Analyst for technical support, system validation, testing, and continuous improvement of internal systems, acting as a bridge between business units and IT. Key Highlights: 1. First-level technical support and resolution of internal system issues 2. Close collaboration with end users and continuous improvement of IT processes 3. Bridging the gap between business units and IT At **Grupo Raiz Educação**, we believe that excellence in benefits management directly impacts employee experience and the sustainability of our operations. Structured processes, consistent controls, and data-driven decisions strengthen the partnership between the CSC and school units. We currently have an opening for a **Junior Systems Analyst**. If you possess strong analytical skills, enjoy solving problems, working closely with end users, and contributing to the continuous improvement of internal systems—while bridging business needs and IT capabilities—this opportunity is for you! **Responsibilities and Duties** * Provide first-level technical support to users of internal systems. * Open, track, and organize service tickets. * Assist in the validation and testing of new ERP and internal system functionalities. * Extract basic reports and perform data cleansing using SQL. * Develop technical manuals and documentation. * Support continuous improvement of IT processes. * Act as a liaison between end users and the technical team, translating business requirements. **Requirements and Qualifications** * Completed undergraduate degree in Information Systems, Computer Science, Systems Analysis and Development, or related fields. * Programming logic knowledge is a plus. * Advanced Excel and basic SQL (SELECT, filters, JOIN). * Problem-solving, organized, and dynamic profile. **Additional Information** **Learn about our benefits:** * + Pluxee Card (Meal and Food); + Health insurance (SulAmérica); + Dental insurance (Amil); + Life insurance (Icatu Seguros); + Benefits club (Discounts on universities, postgraduate programs, and language courses); + Discounts for children enrolled in any school within Grupo Raiz Educação (as per internal policy); + Birthday day-off (Time off on your birthday); + Performance Cycle (Annual round of self-assessment, feedback, and Individual Development Plan); + Weekly training calendars on Artificial Intelligence applied to business, available to all employees. Raiz Educação was conceived and founded because we believe quality education is the most important way to generate societal impact and transform lives. Our goal is to unite the best of education with the most modern and up-to-date corporate management practices. Our Group comprises 14 brands spread across **Rio de Janeiro**, **Rio Grande do Sul**, and **Minas Gerais**, including: * Raiz Educação * Americano Colégio Bilíngue * Rede de Ensino APOGEU * Cubo Global School * Colégio Leonardo da Vinci * Colégio Qi Bilíngue * Colégio Sarah Dawsey Juiz de Fora * Colégio União * Creche e Escola Bom Tempo * Creche e Escola Global Tree * Escola Integra * Escola SAP * Escola Sá Pereira * Matriz Educação * Unificado **Want to be part of this transformation?** **Apply now to join one of our brands and help us build the future together!** \#SomosUmaSóRaiz \#SouRaiz