OMBUDSMAN INTERNSHIP

Description

Job Summary: Opportunity to provide initial customer service, register, triage, and refer ombudsman-related requests, offering general administrative support. Key Highlights: 1. Ombudsman service and referral of ombudsman-related requests 2. General administrative support with organization and control 3. Professional development in a dynamic and supportive environment **Occupation:** Administration R$ **Salary Expectation** Not specified **Number of Positions** 1 **Working Hours** Not specified **Education Level** Undergraduate studies (in progress) **City** Juiz de Fora \- MG * R$ **Salary Range** Not specified * **Number of Positions** 1 * **Working Hours** Not specified * **Education Level** Undergraduate studies (in progress) * **City** Juiz de Fora \- MG Applications for this opportunity are accepted until **03/14/2026** ### **Job Description** \- Initial handling of ombudsman-related requests (registration, triage, and referral); \- Opening and tracking of protocols; \- Organizing and updating spreadsheets and internal controls; \- Supporting follow-up responses to users, as directed by the responsible team; \- Verifying basic complaint information (route, time, location, and description); \- Managing and organizing inventory; \- Supporting the management and organization of video recordings, when requested; \- Registering, organizing, and managing lost-and-found items; \- Providing general administrative support to the ombudsman office; \- Adhering to internal deadlines and routines ### **Prerequisites** Proactivity; currently enrolled in Engineering, IT, Administration, or related fields; flexible availability of working hours; strong interpersonal skills and professional demeanor; proficiency in Excel; effective communication skills; punctuality; emotional intelligence ### **Benefits** Life Insurance; AME Health Plan; Meal Ticket; Free Card; Sest Senat Agreement Applications for this opportunity are accepted until **03/14/2026** #### **About the Company** Ansal is a company belonging to Grupo CSC. Grupo CSC comprises a network of over 16 transportation and logistics companies, primarily operating in Minas Gerais state, but also in Rio de Janeiro and Bahia states. We operate more than 1\.150 vehicles daily and employ approximately 4\.500 people. #### **Location** *Rua José Libânio Rodrigues, 789 • Bandeirantes • 36\.047\-000 • Juiz de Fora \- MG*