Support and Infrastructure Analyst

Description

Job Summary: Support Analyst with strong communication skills, proactivity, and a high capacity for learning, responsible for user support and training of new employees. Key Highlights: 1. User support and technical assistance 2. Identification and resolution of system issues 3. Training of new employees **Position: Support and Infrastructure Analyst** **Work Model:** On-site | CLT **Location:** Belo Horizonte City Center **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM **Job Description:** We are seeking a Support Analyst with strong communication skills, proactivity, and a high capacity for learning. This professional will provide user support and conduct training for new employees on the company's system. **Education Requirements:** Bachelor's degree in Systems Analysis, Computer Networks, or related fields. **Main Responsibilities:** * Provide technical support to users (basic and intermediate levels); * Identify, analyze, and resolve system-related issues; * Log and track support tickets, ensuring resolution within agreed timeframes; * Assist in documenting processes and creating support materials; * Conduct training sessions for new employees on system usage; * Ensure clear and effective communication with users to facilitate understanding of solutions. **Requirements:** * Prior experience in technical support or customer service; * Strong verbal and written communication skills; * Ability to teach and effectively convey knowledge; * Quick comprehension of processes and systems; * Organizational skills and proactivity in managing tasks. Employment Type: Full-time CLT Salary: R$2.800,00 - R$3.200,00 per month Benefits: * Medical insurance * Dental insurance * Commercial partnerships and discounts * Food allowance * Meal voucher * Transportation allowance Work Location: On-site