**Description:** Incomplete Higher Education (Pursuing Information Technology, Information Systems or related fields); At least 1 year of experience in related activities is desirable. Manage the Service Desk ticket queue, ensuring proper task routing and prioritization of services; Administer and implement software and hardware licensing and inventory procedures, ensuring that the infrastructure is properly registered and compliant with internal policies; Manage access security to ERP systems (TOTVS, SGU and TASY) and other applications, ensuring that permission levels are compliant with security standards; Provide low and medium complexity technical support in microcomputing for users, resolving inquiries and performing maintenance on computer equipment when necessary; Research best practices and improvement solutions related to the area of work, seeking to enhance existing processes; Create and keep updated technical procedures for the area, ensuring they are clearly and accessibly documented; Monitor Unimed JF's operating systems, ensuring proper functioning and proactively verifying information security conditions; Perform monitoring routines and ensure availability and security of Datacenters, preventing potential downtime and failures; Monitor and manage contracts and processes with third-party companies such as HP, DELL, IBM, ORACLE, MICROSOFT, among others, ensuring proper execution of contracted services; Support the administration of firewall solutions, Office365, VMware, Windows and Linux servers, and monitoring tools such as Zabbix and GLPI; Collaborate in strategic and budgetary planning and in the PDTI (Information Technology Master Plan) of the IT department; Assist Pleno and Senior analysts in low and medium complexity activities, providing support in more technical and complex demands; Inform management of any irregularities or suspected fraud 2510290202531836541