IT Assistant (INTERNAL OPPORTUNITY)

Description

Job Summary: Provide Level 1 technical support, assisting users and performing triage and resolution of basic hardware, software, and internal system issues. Key Highlights: 1. Providing Level 1 technical support 2. Supporting users (on-site and remote) 3. Basic software installation and configuration **Internal Opportunity.** Provide Level 1 (N1\) technical support, assisting users, performing triage and resolving basic issues related to hardware, software, and internal systems. **Requirements:** * Minimum 6 months of employment with the company; * Currently enrolled from the 4th semester onward in an undergraduate program in Information Technology or related fields. * Basic knowledge of computer science, operating systems, and user support. **Preferred Qualifications:** * Prior experience in technical support; * Knowledge of networking and basic infrastructure. **Main Responsibilities:** * Handling Level 1 (N1\) technical support tickets; * Supporting users (on-site and remote); * Basic software installation and configuration; * Assisting with maintenance of computers and peripherals; * Logging and tracking support tickets. **Working Hours:** 08:00 to 18:00