Infrastructure and Support Technician

Description

Job Summary: We are seeking a problem-solving-oriented Support Technician to join our team, providing assistance for software and hardware and safeguarding the network environment. Key Highlights: 1. User support for software and hardware 2. Control and monitoring of the network operational environment 3. Technical assistance for computer equipment We are looking for a Support Technician to join our team! If you are passionate about technology, possess strong problem-solving skills, and enjoy interacting with people, this opportunity may be right for you. **Responsibilities:** * Provide user support for installation, configuration, and maintenance of software and hardware * Control, monitor, and safeguard the computer network operational environment * Receive, analyze, and transmit data securely and efficiently * Execute physical implementation of network projects * Respond promptly to user service requests * Provide technical assistance for computer equipment * Support incident resolution and propose improvements to the IT environment. **Desired Qualifications:** * Knowledge of computer networks and operating systems * Experience in technical user support * Strong communication skills, agility, and problem-solving ability. **Work Model:** Hybrid **Shift Schedule:** 12x36 – from 11:30 AM to 11:30 PM