Customer Service Agent

Description

Job Summary: Responsible for digital customer service, identifying needs, offering solutions, and marketing products, with a focus on satisfaction and retention. Key Highlights: 1. Digital customer service and prospecting of new customers 2. Marketing of products and services 3. Clarification of doubts and support to management **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:15 PM, with a 1-hour and 15-minute lunch break **Level:** Operational **Employment Type:** Permanent – CLT Responsible for digital customer service to current and potential customers, identifying their needs through digital channels (WhatsApp, chat, e\-mail, and other platforms), presenting suitable solutions, and offering and marketing products and services from the portfolio, focusing on satisfaction, retention, and achievement of established goals. Clarify doubts regarding the Institution's products and services, ensuring agility, clarity, and quality in service delivery, while also supporting management in prospecting new customers and negotiating products and services. **Requirements:** Completed Bachelor's degree in: Administration, Accounting Sciences, Economics, Financial Management, and/or related fields; Postgraduate studies and ANBIMA certification are desirable; Experience in marketing products and services. Must reside in Leopoldina/MG. **Benefits:** Medical assistance, Childcare allowance, Education allowance, Commissions, Profit-sharing, Private pension, Life insurance, Meal voucher, Transportation voucher